Equites Pre-Trade Production Support

Citi•Mississauga, ON

3d•$94,300 - $141,500•Hybrid

About The Position

Citi's Tech team is redefining global finance, handling $5 trillion daily across 180+ countries. We are seeking a highly motivated and experienced Application Support Analyst to join our global Equities Derivatives Pre-trade Technology team at the Assistant Vice President (AVP) level. This is a critical role responsible for ensuring the stability and reliability of our front-office trading applications, which are essential for the success of the Equities Derivatives trading business. The successful candidate will be part of a dynamic team supporting a complex application suite that covers trade capture, real-time risk management, Profit and Loss (PnL) calculation, and the generation of derived market data. You will work directly with traders, quantitative analysts, and developers in a fast-paced, high-pressure environment, requiring a blend of strong technical skills, business knowledge, and excellent communication.

Requirements

Strong proficiency in SQL, with significant hands-on experience with Sybase, KDB, Oracle or a similar enterprise-level database.
Proven troubleshooting skills in a distributed systems environment, including Unix/Linux, Windows, and various middleware technologies (e.g., Tibco, Solace, Kafka).
Demonstrable experience in a front-office application support or production services role within a financial institution.
In-depth knowledge and practical application of ITIL concepts are mandatory.
Ability to perform effectively under pressure and prioritize tasks in a fast-paced trading environment.
A proactive and analytical approach to problem-solving.

Nice To Haves

A strong understanding of Equities Derivatives products (e.g., Options, Swaps, Futures, Warrants).
Familiarity with derivatives pricing concepts, PnL attribution, and the "Greeks" (Delta, Gamma, Vega, Theta).
Experience with scripting languages such as Shell, Python, or Perl for automation and reporting.
Knowledge of job scheduling tools like Autosys.

Responsibilities

Provide timely and effective L1/L2 application support for the Equities Derivatives trading desk, ensuring all issues are logged, tracked, and resolved in line with SLAs.
Troubleshoot and resolve complex technical issues across a distributed architecture (Unix/Linux, Windows, Sybase, Middleware) to minimize business impact by working.
Manage the full lifecycle of production incidents, from initial detection and investigation to resolution, root cause analysis, and the implementation of preventative measures.
Support and monitor critical intraday and end-of-day processes for Pre-trade market quoting, Risk, PnL, and market data generation (e.g., volatility surfaces, credit curves, borrow curves, IR curves).
Collaborate closely with development teams to escalate bugs, manage software releases, and contribute to the continuous improvement of the platform.
Communicate system status, issue updates, and resolution summaries clearly and concisely to business and technology stakeholders.
Adhere strictly to ITIL best practices for Incident Management, Problem Management, and Change Management.
Participate in weekend support rotas, application deployments, and disaster recovery tests as required.