Equipment Support

Evolution•Atlantic City, NJ

7h•$18 - $18•Onsite

About The Position

We are seeking a detail-oriented and reliable Equipment Support team member to help maintain the integrity, functionality, and performance of gaming equipment within our studio. In this hands-on role, you will perform routine inspections, preventative maintenance, troubleshooting, and equipment servicing to ensure all game-related machinery operates efficiently and meets regulatory and operational standards. The position requires strong attention to detail, accurate recordkeeping, and the ability to respond quickly to maintenance requests while supporting daily studio operations. The ideal candidate is comfortable working with tools and basic computer systems, enjoys problem-solving, and can effectively manage multiple tasks in a fast-paced environment. This individual will work collaboratively with various departments to uphold game integrity, enhance the player experience, and support the continued success of studio operations. Responsibilities include equipment maintenance, inventory tracking, consumable management, issue resolution, documentation, and assisting with additional operational needs as required.

Requirements

Basic level of computer skills
High sense of responsibility
Attentiveness to details and record keeping
Ability to work shifts
Ability to accurately fulfil the direct management orders and work tasks
Complete daily routine balancing specific timelines and unscheduled requests without supervision
Functional multi-tasker without sacrificing quality of work
Have team spirit and collaborate with other departments to align in studio goals
Handy with common tools

Nice To Haves

Preferred knowledge of ticket systems and cloud storage software e.g. SharePoint, Jira, One Drive

Responsibilities

Keep detailed records of all actions for daily, weekly, bi-weekly, monthly and ad-hoc tasks
Communicate any abnormalities or potential integrity issues to direct manager
Perform routine checks on machinery to ensure functionality and positive user experience
On an occasional basis these following tasks will be required: handling game consumable shipments, weekly cleaning of game shows, plastic equipment handling: scanner frames, shoes, discard holders, etc
Carry out any ad-hoc duties instructed by your direct manager that meet the needs of business
Complete daily checks on all game consumables ensuring integrity and usable condition
Complete daily inventory logs
Respond to maintenance request tickets for service and document services in detail
Regularly exchange, maintenance and cleaning of shuffler and card counting machines
Exchange potentially broken parts with new ones and test functionality of various devices by using different software (putty, DPC tester, etc)
Perform various services to roulette tables such as: Wheel rotation, wheel swap, wheel level, correction/releveling/calibration, replacement of changing nano pollers, setup of COM ports
Investigate reports of improperly functioning machinery and resolve issues
Perform regular changes of all game consumables in play at various intervals including, daily, weekly, monthly and a required in regulatory framework
Alert direct manager of all irregularities that may be cause for suspicion or violation of game integrity

Benefits

Competitive Salary: $18/Hour
Comprehensive Health Benefits with Low Cost for Premiums: Medical, Dental, and Vision coverage
Generous Paid Time Off: Work hard, recharge
Invest in Your Future: Build long-term financial security with our 401(k) plan and company match, helping you save more for the years ahead.
Unlimited Growth Potential: Develop your career with a global industry leader.
Make an Impact: Support a company at the forefront of online entertainment and technology.
Exclusive Employee Perks: Nationwide discounts on shopping, travel, dining, and entertainment.
Referral Bonus Program: Earn rewards for bringing exceptional talent to our team.
Modern Office Environment: Centrally located workplace with premium amenities and refreshments.
People-First Culture: Join a collaborative team that celebrates innovation, achievement, and professional growth.