Equipment Support Technician

Henny Penny • Eaton, OH

6d • Onsite

About The Position

As an Equipment Support Technician, you will have the opportunity to play a critical role in providing the best experience possible to our customers through telephonic technical support and written support in our contact center.

Requirements

• Associates degree in any related field preferred or equivalent experience.
• 1-5 years of technical or customer service related experience via the phone
• Bi-lingual with Spanish would be a plus
• Basic computer skills including but not limited to keyboarding and Microsoft suite tools
• Gas or Electric CFESA / Equivalent Certification is a plus
• Food service equipment / industry knowledge a plus
• Strong communication skills both written and verbal
• Experience with writing and/or maintaining documentation
• Solid time management skills with attention to detail
• Intermediate knowledge of Microsoft Office products
• Basic understanding of Henny Penny’s products and services
• Intermediate knowledge of Henny Penny internal systems (JDE, Apps, Concur, Halo BO Analytics, etc.)
• Good decision making and problem solving skills
• Collaborates well in a team environment and across multiple departments
• Basic electrical, gas, diagrams, control programming skills
• Basic use of all hand tools and testing devices including manometers, ac/dc & amperage, pullers
• Ability to diagnose improper installation & perform equipment installations is a plus
• Must have a valid driver’s license
• Ability to multi-task across many different priorities

Nice To Haves

• Bi-lingual with Spanish would be a plus
• Gas or Electric CFESA / Equivalent Certification is a plus
• Food service equipment / industry knowledge a plus
• Ability to diagnose improper installation & perform equipment installations is a plus

Responsibilities

• Ensures that Henny Penny equipment is not down for more than 24 hours, any place in the world by providing excellent support to our customers.
• Communicates with customers to quickly and efficiently troubleshoot technical issues via phone, Written, video, or occasionally on site
• Drafts technical procedure documents such as bulletins, instructions, knowledge articles, etc.
• Uses effective follow-up techniques and maintains professional communications with customers to ensure that issues have been resolved to satisfaction
• Drives continuous improvement throughout our after-sales network
• Willingness and ability to travel (both domestic and international as necessary) up to 10% may be required
• Hours for the position are 9 am to 6 pm with on-call rotation support required
• Consistently models the Company Values and Expected Behaviors
• Other duties as assigned

Benefits

• An opportunity to work for a company that is 100% employee owned. As an employee-owner, you will be enrolled in our employee stock ownership plan (ESOP) program following one year of service.
• Annual company performance bonus in addition to base salary
• Defined career paths so you’ll always know what’s next and what steps can get where you want to go
• Professional development opportunities including tuition reimbursement and unlimited free access to LinkedIn Learning courses
• A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays
• Expanded onsite wellness clinic offering preventive care services such as wellness screenings, annual physicals, and related lab work at no cost to employee-owners
• Achieve total well-being at our new Wellspring and Owners Hall facility, featuring 24/7 fitness center with a wide variety of cardio and strength training equipment. This facility reflects our continuous evolution in supporting our valued employee owners.
• Activities including department outings, holiday parties, and our annual company-wide Thanksgiving Dinner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree