Equipment Support Specialist

Tacony Corporation•Fort Worth, TX

2d•Onsite

About The Position

Tacony Corporation is looking for an Equipment Support Specialist to join their team in Ft. Worth, TX. This role provides technical support for commercial floorcare products. The specialist will diagnose and troubleshoot equipment issues, assist customers in identifying the right parts and solutions, and collaborate with internal teams to address recurring product problems. The ideal candidate will possess strong mechanical aptitude combined with excellent customer service skills to deliver efficient, solutions-oriented support.

Requirements

Strong mechanical aptitude and troubleshooting skills
Excellent communication and customer service skills
Highly organized with the ability to manage multiple priorities
Proficient with Microsoft Office and computer-based systems
Self-motivated with strong attention to detail and a positive, solutions-focused attitude
Ability to lift up to 20 lbs. and work at a computer for extended periods

Nice To Haves

Customer service, product support, or experience preferred

Responsibilities

Provide support to customers by phone and email, resolving product and equipment issues.
Troubleshoot equipment performance and recommend appropriate solutions or repairs.
Assist customers with product identification, parts selection, and configuration information.
Create, document, and manage customer support cases, ensuring accurate records and timely follow-up.
Identify recurring product issues and share feedback to improve product quality and customer experience.
Capture and analyze support data to identify trends and support continuous improvement initiatives.
Maintain expertise on assigned product lines through ongoing product training.
Contribute to team goals by supporting key performance metrics, including customer satisfaction, response time, and warranty performance.