Equipment Support II

Sunstate•Calhoun, LA

8d•Onsite

About The Position

As an Equipment Support II, you will play an important role in providing excellent customer service while keeping the branch yard organized, safe, and ready for business. You will help manage the flow of equipment in and out of the yard, prepare equipment for delivery, assist customers and drivers with loading and unloading, fuel equipment, and support technicians and other branch team members with a variety of hands-on tasks.

Requirements

Previous customer service experience within the construction industry or a related field is preferred
Knowledge or experience with construction rental equipment is a plus
Strong customer service and problem-solving skills
Effective communication and active listening skills
Strong organizational and time management skills
Attention to detail and ability to complete tasks accurately
Ability to receive coaching and follow direction effectively
Ability to work under moderate supervision
Ability to read, write, and speak English; bilingual skills are a plus
Safety-focused mindset and commitment to following all safety policies and procedures
Self-motivated, dependable, and willing to learn
Team-oriented and willing to assist coworkers
Comfortable working outdoors and around heavy equipment
Full range of motion, agility, and strength to climb in and out of large vehicles, trailers, and equipment
Ability to normally lift 25 lbs., frequently lift 50 lbs., and occasionally lift up to 90 lbs. with mechanical or lift assistance
Must be at least 18 years of age to operate a Company vehicle
Must possess a valid, unrestricted driver's license and maintain a driving record that meets Company eligibility standards
A DOT medical card is not required at the time of hire but may be required after employment begins depending on assigned duties
Must maintain regular and predictable attendance
Must maintain a professional appearance
Additional background checks and drug and alcohol testing may be required for access to restricted job sites

Responsibilities

Greet and assist customers with their needs in the yard
Prepare and stage equipment for deliveries
Maintain the flow of equipment in and out of the yard
Load and unload equipment for customers and assist drivers
Hook up trailers and other towables to customer vehicles and ensure loads and trailers are properly secured
Communicate with the front office and shop using a two-way radio
Instruct customers on the proper and safe use of equipment and demonstrate equipment operation
Review rental contracts to ensure the correct equipment is delivered
Complete customer equipment pickup and return receipts
Notify the Branch Manager or designee of damaged equipment
Maintain a clean, organized, and safe yard and work area
Fuel equipment
Check service and perform minor repairs on some small equipment
Regularly inventory equipment and accessories
Assist technicians, drivers, and other branch personnel with labor-based tasks
Deliver and pick up branch supplies as needed
Deliver and pick up equipment from job sites as needed, including equipment exchanges
Fill propane cylinders upon request
Follow all safety policies, procedures, and PPE requirements
May be scheduled for extended hours and/or on-call or standby rotations
Perform other duties as assigned

Benefits

Uniforms provided AND cleaned for FREE
Annual work boot allowance
Rent ANY of our equipment for FREE
FREE prescription safety glasses
Unique Vacation Overtime Averaging benefit that pays you overtime while you're on vacation
My Holiday to observe a paid holiday of your choice annually
Medical, dental, and vision benefits after a full month of employment
PTO, sick leave, and personal time accrued after 90 days
401(k) Retirement Plan enrollment after 90 days
Opportunities for career growth and advancement within Sunstate