Equipment Specialist

The McPherson Companies•Trussville, AL

2d•Onsite

About The Position

The Equipment Specialist position will involve taking information on existing accounts as well as newly acquired account and maximizing their equipment efficiency. The position will require trouble shooting existing installs and coaching vendors through both repairs and new installs of equipment. The position will also be responsible for equipment installations and the life cycle of the equipment at those accounts. This position will drive the efficiency of the group by ensuring timely installs/repairs on equipment at customer jobsites.

Requirements

High school diploma required.
Minimum of three years’ experience in a distribution related activity.
General knowledge of lubricant and fuel terminology.
Industrial equipment and/or mechanical familiarity.
Ability to improve delivery activities and drive for reliability.
Ability to manage multiple priorities and projects simultaneously and keep them progressing to completion while managing 7 day/week operations.
Capable of multi-tasking and professionally interacting with others in a fast-paced, work environment.
Ability to use good judgment, initiative, and make good decisions with limited supervision.
Knowledge of inventory management and job costing.
Intermediate computer skills with proficiency with Microsoft Office Word, Outlook, PowerPoint, etc.
Must have strong technical, analytical, and critical thinking skills.
Ability to effectively present information, conduct training, and respond to questions from groups of managers, clients, and customers.

Nice To Haves

College courses preferred.
Proven experience with monitor functionality, installation, set up and abilities preferred.
previous sophisticated ERP system experience preferred.
Microsoft Excel proficiency a plus.

Responsibilities

Set up all new equipment units in the system. Either through MOP staff or vendors.
Coach vendors on what is expected from them on new installs and repairs.
Actual work as well as paperwork flow
Schedule vendors for repairs of monitors/equipment causing efficiency issues and needing service.
Take calls from vendors on location for support.
Assuring accurate installs at each location.
Issue PO to vendors for service calls of problem locations
Approve invoices after vendors have made repairs at service call locations. Send to Accounts Payable upon completion.
Ensure vendors have the correct equipment at each location.
Report on KPIs associated with customer loaned equipment.
Reporting of vendor performance.
Handle Return Merchandise Authorizations of leased equipment.
Recommend corrective action as equipment issues are discovered.
Ensure that all tasks related to equipment are completed accurately and timely in ERP system.
Responsible for the completion of special projects or the assignment of other duties as assigned by the supervisor.