Equipment Service Technician

STERIS Corporation•Concord, NC

3d•$55,250 - $71,500•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee primarily working inside hospitals. This role is responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units. Individuals with experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, and electrical fields are often successful. This role requires daily travel by driving a company vehicle, and a 7-year driving record check is part of the onboarding process. This is a safety-sensitive, second shift position with hours from 2:00 PM to 11:00 PM.

Requirements

High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role.
Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on customer and business needs.

Nice To Haves

Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.

Responsibilities

Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
Manage time effectively by prioritizing customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
With management support, build relationships with Sales to drive customer experience and revenue opportunities.
Identify sales opportunities in the assigned territory.
Provide support to various locations within the assigned territory depending on service agreements and customer needs.