Equipment Service Technician

St. Jude Children's Research Hospital•Memphis, TN

8d•$28 - $48•Onsite

About The Position

This position is responsible for installing, modifying, and maintaining sterilizers, autoclaves, and other equipment used in patient care, animal care, and current Good Manufacturing Practices (cGMP) processes across the campus. The role involves responding to technical queries, performing facility rounds, ensuring safety, and collaborating with engineers and technicians to maintain equipment reliability. The technician will also complete work orders, adhere to safety regulations, and communicate effectively with stakeholders.

Requirements

High school diploma/ GED required
2+ years as a mechanic working on steam, condensate, water and pneumatic systems in a hospital, research facility, or similar environment
2+ years operating, troubleshooting and maintaining medical, research or cGMP autoclaves, process equipment and/or equipment of similar technical sophistication
Ability to understand and adapt to changing priorities
Skills in structured problem-solving and openness to learning new approaches to execution
Is able to apply knowledge/skills within own area to deliver tasks with limited guidance
Addresses problems in a structured, logical approach
Asks for guidance and tries out new ideas when changes in approach are required
Adapts quickly and positively; learns from mistakes
Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes
Questions, clarifies, and provides explanations as needed
Checks documents and reports for clarity and accuracy
Seeks and provides information within and outside team in a timely manner
Skills in planning, prioritizing, and organizing work well
Ability to deliver under tight timelines with focus on quality and efficiency
Plans around multiple tasks and priorities well within own work
Is able to cope with unexpected changes in routine and delivers planned outcomes on time
Escalates issues/problems and seeks support in a timely manner
Ability to stay calm and control emotions even in stressful and difficult situations
Acknowledges stress and can stay composed in challenging situations
Uses basic emotional regulation techniques, like deep breathing, to manage pressure
Demonstrates stability under pressure and may help others as needed
Ability to keep buildings clean, safe, and well-maintained by performing tasks like cleaning, repairs, maintenance and organizing spaces
Performs a wide variety of duties in support of maintenance of facilities (e.g., plumbing, electrical, and carpentry repairs)
Operates power tools and basic maintenance equipment
Skills in identifying problems and finding smart ways to fix them quickly and effectively, making use of available resources (e.g., supplies, tools, materials)
Exhibit good grasp of troubleshooting skills, techniques and processes required to resolve standard issues
Able to do more with available tools and resources and continues to improvise and optimize
Promptly acknowledges and responds to queries and troubleshoot issues under less supervision
Ability to recognize potential hazards, follow safety rules, and take precautions to prevent incidents (e.g., accidents, injuries, contamination)
Follows safety procedures with occasional guidance
Identifies common risks and takes basic precautions
Reports safety concerns when noticed
Ability to work well with team members to achieve a common goal by helping, communicating, and supporting each other
Contributes to team efforts and communicates basic ideas
Listens to others and can give/ receive feedback
Demonstrates independence in resolving routine and non-routine queries
Must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface

Nice To Haves

Memphis and Shelby County Office of Construction Code Enforcement Steam Engineer First or Third Class License preferred

Responsibilities

Coordinate all aspects of delivering high quality FM services
Maintain facilities related equipment (e.g., keys, Carpentry tools)
Utilize strong understanding and background in applicable field
Respond to technical queries or issues to provide exceptional customer service and satisfaction; Escalate, as needed
Develop an understanding of Facilities maintenance responsibilities and contribute to their compliance
Perform rounds of facilities and equipment to ensure proper state and/ or operation; Maintain cleanliness throughout the facilities including accurate records in the systems
Ensure a safety focused mindset on all aspects of the position
Install, maintain, troubleshoot, modify, repair, calibrate, and test a wide variety of mechanical and electro-mechanical equipment and systems to ensure safe and efficient operation
Serve as a first responder to urgent maintenance needs, diagnosing issues quickly and performing corrective actions to minimize equipment downtime and disruptions to operations
Complete assigned work orders thoroughly and on time, ensuring accurate documentation of labor, materials, findings, and corrective actions in the Computerized Maintenance Management System (CMMS)
Collaborate with engineers, technicians, and department leads to coordinate preventive and corrective maintenance activities, contributing to long-term equipment reliability and performance
Adhere strictly to safety regulations, institutional protocols, and industry best practices in all tasks, while promoting a culture of safety awareness across the team
Communicate effectively with internal customers and stakeholders, providing exceptional service and timely updates regarding maintenance status and expectations
Participate in inspections, audits, and routine rounds to proactively identify maintenance needs and support compliance with regulatory and accreditation standards
Perform other duties as assigned to meet the goals and objectives of the department and institution
Maintain regular and predictable attendance
Consistently meet job expectations, adhere to policies, and deliver quality work while applying. St. Jude values and principles