equipment service technician
About The Position
As an Equipment Service Technician (EST), you will diagnose, repair, and maintain dental equipment while delivering responsive, professional customer service within your assigned territory. You will manage service requests, provide repair updates, offer guidance on equipment care and upgrades, and coordinate vendor repairs when required. You will also support territory growth by prospecting new customers and promoting preventative maintenance agreements and related service solutions. In addition, you will complete work orders, billing, collaborate with internal teams, and maintain flexibility to meet customer needs, including occasional evening or weekend work.
Requirements
- Hands-on, customer-focused technician
- Strong interest in mechanics and electronics
- Passion for solving problems
- Technical training and experience in a service or equipment environment
- Confidence to communicate clearly and professionally with customers
- Organized, detail-oriented, and technologically savvy
- Comfortable using computer systems to manage service records, track repairs, and ensure accurate, timely documentation
- Strong interpersonal and communication skills
- Ability to build trust, explain technical concepts clearly, and identify opportunities to add value through service solutions
- Enjoy working in dynamic environments, whether at customer sites or in a shop setting
- Physically capable of lifting, unpacking, and moving equipment up to 100 lbs
- Adaptable and flexible, willing to adjust schedule when needed to ensure customers receive timely and exceptional service
- Experience with Equipment Repair, Preventative maintenance, dental equipment, troubleshooting, customer service, technical support
Responsibilities
- Diagnose, repair, and maintain dental equipment
- Deliver responsive, professional customer service
- Manage service requests
- Provide repair updates
- Offer guidance on equipment care and upgrades
- Coordinate vendor repairs when required
- Support territory growth by prospecting new customers
- Promote preventative maintenance agreements and related service solutions
- Complete work orders and billing
- Collaborate with internal teams
- Maintain flexibility to meet customer needs, including occasional evening or weekend work
Benefits
- Salary
- Bonus opportunity
- Health benefit plans
- Company vehicle/allowance
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
