Equipment Service Technician

Henry Schein•Bedford, NS

4d•Remote

About The Position

As an Equipment Service Technician (EST), you will diagnose, repair, and maintain dental equipment while delivering responsive, professional customer service within your assigned territory. You will manage service requests, provide repair updates, offer guidance on equipment care and upgrades, and coordinate vendor repairs when required. You will also support territory growth by prospecting new customers and promoting preventative maintenance agreements and related service solutions. In addition, you will complete work orders, billing, collaborate with internal teams, and maintain flexibility to meet customer needs, including occasional evening or weekend work.

Requirements

Hands-on, customer-focused technician with a strong interest in mechanics and electronics and a passion for solving problems
Technical training and experience in a service or equipment environment
Confidence to communicate clearly and professionally with customers
Organized, detail-oriented, and technologically savvy
Comfortable using computer systems to manage service records, track repairs, and ensure accurate, timely documentation
Strong interpersonal and communication skills
Ability to build trust, explain technical concepts clearly, and identify opportunities to add value through service solutions
Enjoy working in dynamic environments, whether at customer sites or in a shop setting
Physically capable of lifting, unpacking, and moving equipment up to 100 lbs
Adaptable and flexible, willing to adjust your schedule when needed to ensure customers receive timely and exceptional service
Experience with Equipment Repair, Preventative maintenance, dental equipment, troubleshooting, customer service, technical support

Responsibilities

Diagnose, repair, and maintain dental equipment
Deliver responsive, professional customer service within your assigned territory
Manage service requests
Provide repair updates
Offer guidance on equipment care and upgrades
Coordinate vendor repairs when required
Support territory growth by prospecting new customers
Promote preventative maintenance agreements and related service solutions
Complete work orders and billing
Collaborate with internal teams
Maintain flexibility to meet customer needs, including occasional evening or weekend work