Equipment Service Technician I 1

STERIS Canada Sales ULC (Canada Sales)•Montreal, QC

1d•Onsite

About The Position

This is a field-based, customer-facing role where Equipment Service Technicians act as the face of the company, ensuring top-notch service for customers. The role involves traveling to hospitals, laboratories, surgical facilities, and other customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro-mechanical, and electronic units. Responsibilities include building positive relationships with customers and colleagues, and completing necessary administrative tasks. Individuals with experience in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, or Electrical are often successful. This is a full-time, permanent position requiring up to 90% travel in the vicinity, including one week away every two months. Knowledge of English is required due to communication needs outside of Quebec, training, email, and interactions with English-only employees.

Requirements

Mechanically inclined with a knack for hands-on work.
Ability to travel up to 90% in your vicinity and include 1 week away every 2 months.
Knowledge of English is required due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English-only employees.
Experience in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc.

Nice To Haves

Enjoy a flexible schedule and working independently.
Thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience.
Desire to work for a great company where you will have the opportunity to advance your career.

Responsibilities

Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently.
Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager.
Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Actively seek continuing education opportunities.
Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
Other duties as assigned.