Equipment Service Technician I (Floater)

STERIS Corporation•Seattle, WA

2d•$70,000 - $78,000•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units. This role requires daily travel by driving a company vehicle. Individuals with experience in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. This is a floating position which requires heavy travel, up to 75% of the time. A person in this role can expect overnight travel Monday – Friday, including some weekends as needed. The incumbent will travel within but not limited to the following areas: Western and Eastern Washington, with occasional support needed in small parts of Northern Idaho and Northeast Oregon. This is a safety-sensitive position.

Requirements

High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role.
Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.

Responsibilities

Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
Work with cross-functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
Provide Customers with information, pricing and repair options.
With management support, build relationships with Sales to drive Customer experience and revenue opportunities.
Learn to identify sales opportunities in assigned territory.
Provide support to various locations within assigned territory depending on the service agreements and Customer needs.