Equipment Service Specialist

Aladdin Temp Rite • Hendersonville, TN

3d • Hybrid

About The Position

Responsible for providing after-sales service and equipment support for Aladdin Temp-Rite's healthcare foodservice equipment, including troubleshooting, parts identification and sales, warranty administration, loaner equipment coordination, third-party service scheduling, and preventive maintenance contracts.

Requirements

• Advanced problem solving skills
• Able to clearly interpret and present complex technical information
• Computer proficiency required.
• Strong communications skills, oral and written.
• Excellent telephone and interpersonal skills.

Nice To Haves

• JD Edwards EnterpriseOne experience preferred.
• Two-year technical degree preferred; equivalent experience in commercial equipment service, repair, or technical customer support may be considered.

Responsibilities

• Respond to customer and service agency inquiries about part number identification, service part prices, technical information and equipment trouble-shooting.
• Responsible for service parts order entry, tracking, and RMAs.
• Coordinates multiple aspects of HOD loaner program including shipments and returns, fleet management, work order quotations and billings, and rental billings.
• Enforce Aladdin warranty, exercising judgment concerning warranty claims, scheduling service agents, coordinating warranty service with suppliers and entering equipment warranty in computer system.
• Schedule service agencies to repair Aladdin equipment that is under warranty, lease or covered by PM contract.
• Follow up with customers and service agencies to ensure that work was performed and/or parts were received satisfactorily.
• Provide feedback to sales force about status of service work as necessary.
• Monitor and update service part pricing to achieve department margin goals.
• Regularly evaluate all service parts margins to identify necessary price increases.
• Set inventory levels for service parts.
• Maintain warranty tracking through claims being entered, updated and closed
• Provide feedback to product management and manufacturing engineering about recurring service problems with Aladdin items.
• On-call emergency service handling after-hours emergency service calls including equipment troubleshooting and HOD loaner unit dispatching.
• PM contract administration including creating contracts and quotes for PM contracts and extended warranties, managing contractors, and working with customers.
• Source service agencies for new customer locations as well as for enhancement of service provided to existing areas.
• Provide training to Aladdin personnel, outside contractors, and customers on Aladdin equipment.

Benefits

• Aladdin Temp-Rite provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree