Equipment Repair Technician - Orlando (Your Bench, Your Queue)

GEM Supply Company•Orlando, FL

75d•Onsite

About The Position

If you like fixing machines and hate being stuck in a back room where nobody sees your work, this is your bench. You'll be the in-house repair technician at our Orlando showroom, diagnosing and repairing the commercial floor machines, vacuums, and cleaning equipment our customers depend on to run their businesses. When you fix a contractor's scrubber, that contractor keeps their crew working tonight. Your work matters, and it's out where people can see it. ABOUT GEM SUPPLY GEM Supply is a family-owned janitorial and cleaning supply company that's been taking care of customers since 1930. Our Orlando megastore is where cleaning contractors, schools, property managers, restaurants, and facility teams come to shop products, see equipment run, and get their machines serviced. We're growing across Florida — Orlando, Tampa/Clearwater, Ocala, Jacksonville, and Miami — and we invest heavily in the people who make that growth happen. At GEM Supply, we take pride in being a family-owned company with deep roots in the communities we serve. Our team is built on people who show up, execute, and take care of customers the right way.

Requirements

Hands-on mechanical and electrical repair experience with components such as motors, pumps, belts, batteries and chargers, switches, or small engines. Experience in equipment repair, appliance repair, automotive, HVAC, or serious hobbyist work is acceptable.
Strong diagnostic ability to identify the root cause of machine malfunctions.
Organized work habits to manage multiple jobs, maintain logs, and track parts.
Customer-friendly demeanor for explaining repairs and assisting on the sales floor.
Ability to lift 50+ lbs and safely move heavy equipment.

Nice To Haves

Experience repairing floor care or janitorial equipment (e.g., Tennant, Advance, Clarke, Karcher, Windsor, ProTeam).
Electrical troubleshooting experience with DC battery systems (12/24/36V) and 120V AC equipment.
Retail or customer service experience.
Bilingual English/Spanish.

Responsibilities

Diagnose, fix, and test customer equipment, ensuring timely completion and communication.
Maintain accurate records of all repairs, including customer information, work performed, and parts used.
Manage and maintain an organized and presentable bench parts inventory.
Keep the repair bench area safe, organized, and presentable.
Assist customers on the sales floor by greeting them, answering equipment questions, and helping at checkout.
Train alongside company leadership for the initial months.