Equipment Repair Technician - Jacksonville (Your Bench, Your Queue)

GEM Supply Company • Jacksonville, FL

75d • Onsite

About The Position

The Equipment Repair Technician will be the in-house repair technician at the Jacksonville branch, diagnosing and repairing commercial floor machines, vacuums, and cleaning equipment. This role is customer-facing and not a warehouse job. The technician will be responsible for managing their own repair bench, diagnosing and fixing customer equipment, and ensuring realistic promised dates are met. They will also be responsible for logging all job details, maintaining bench parts inventory, and keeping the bench area organized and presentable. Additionally, the technician will assist customers on the sales floor when needed.

GEM Supply is a family-owned janitorial and cleaning supply company established in 1930. The Jacksonville branch serves a wide range of clients including cleaning contractors, schools, property managers, restaurants, and facility teams across Northeast Florida and South Georgia. The company is expanding across Florida and invests in its employees. GEM Supply emphasizes a team built on reliability, execution, and customer care.

Requirements

• Hands-on mechanical and electrical repair experience (motors, pumps, belts, batteries and chargers, switches, or small engines).
• Experience in equipment repair, appliance repair, automotive, HVAC, or serious hobbyist work.
• Real diagnostic ability to determine the root cause of machine malfunctions.
• Organized work habits to manage multiple jobs in progress, log them, and keep track of parts.
• Customer-friendly manner to explain repairs to non-technical customers and assist on the sales floor.
• Ability to lift 50+ lbs and move heavy equipment safely.

Nice To Haves

• Experience repairing floor care or janitorial equipment (Tennant, Advance, Clarke, Karcher, Windsor, ProTeam, or similar).
• Electrical troubleshooting on DC battery systems (12/24/36V) and 120V AC equipment.
• Retail or customer service experience.
• Bilingual English/Spanish.

Responsibilities

• Diagnose, fix, and test customer floor machines, vacuums, and cleaning equipment.
• Set and meet realistic promised dates for equipment repairs.
• Communicate repair status to customers proactively.
• Log all job details, including customer, equipment, work performed, and parts used.
• Maintain bench parts inventory and ensure it is stocked and accounted for.
• Keep the bench area safe, organized, and presentable.
• Assist customers on the sales floor by greeting them, answering equipment questions, and helping at checkout.
• Train alongside company leadership for the first few months.

Benefits

• Medical, dental, and vision coverage with company contribution
• Paid time off and paid holidays
• 401(k) retirement plan
• Life Improvement expense reimbursement programs
• Ongoing professional development and training
• Financial development support, including reimbursement-based programs and advisor access
• Personal growth resources such as counseling options and learning platforms
• Education and leadership development opportunities
• Fitness and wellness reimbursements
• Volunteer and family support initiatives
• Product discounts
• Benevolence participation
• Charitable matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed