EQUIPMENT RELIABILITY SPECIALIST

Carter Machinery•Salem, VA

8d•$73,000 - $95,000•Hybrid

About The Position

Join a Company That’s Built to Elevate You. At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Requirements

Minimum two years of experience in equipment service/maintenance, supply chain, fleet management, or a related technical field
Previous experience in supply chain or procurement
Prior hands-on service or maintenance experience with power generation or similar power/heavy equipment required
Familiarity with CAT (or comparable) dealer networks and warranty processes strongly preferred
Strong diagnostic and troubleshooting skills to determine root cause of equipment issues
Excellent communication and negotiation skills for working with dealers, suppliers, and internal field teams
Detail-oriented with strong organizational and documentation skills
Ability to manage multiple open cases/claims simultaneously
Proficiency with supply chain or asset management software, and Microsoft Office/Excel
Strong PC skills and the ability to self-develop and adapt to changing technology

Nice To Haves

Bachelor's degree in a related field preferred, but not required

Responsibilities

Serve as primary point of contact for reported equipment damage from packagers in the field
Diagnose and document cause of equipment damage or failure (e.g., defect, misuse, wear and tear, shipping damage), applying technical knowledge of generators and related equipment
Coordinate with local CAT dealers and other equipment suppliers to assess damage, obtain repair estimates, and schedule service
Evaluate dealer/supplier diagnoses and repair recommendations to validate root cause and scope of repair
Determine warranty eligibility and manage warranty claims with manufacturers or dealers as appropriate
Track repair and claim status from intake through resolution, keeping stakeholders updated on timelines
Maintain accurate records of equipment damage incidents, root causes, repair costs, and warranty recoveries
Analyze recurring damage patterns or problem equipment/suppliers and recommend reliability improvements to Supply Chain Operations Manager
Negotiate with dealers/suppliers on repair costs, turnaround times, and terms
Coordinate equipment replacement when needed to keep projects on schedule
Drive process improvements to reduce equipment damage, extend equipment life, and streamline repair/claims workflows
Collaborate with team to achieve Continuous Improvement goals and objectives
Perform other duties as assigned