Equipment Refurbishment Technician

Red Diamond Coffee & Tea Careers•Moody, AL

4d•Onsite

About The Position

At Red Diamond, we are driven by an obsession to provide a world-class coffee and tea experience. Since 1906, the cornerstone of our company has been our commitment to unparalleled quality, innovation and customer service. The company’s culture centers on quality, authenticity, and taking extra care from field to final sip, with no shortcuts or compromises. We offer competitive compensation and benefits. Join our legacy and become a part of the Red Diamond team!

Requirements

Strong mechanical, electrical, and electronic aptitude, including knowledge of diagnostic tools, equipment maintenance, and repair techniques.
Ability to identify, analyze, and resolve complex equipment issues.
Precision in disassembly, repair, and reassembly, ensuring accurate and reliable performance.
Clear communication skills to effectively interact with team members and stakeholders.
Ability to maintain accurate records and reports of repairs and testing.
Understanding and adherence to safety regulations and procedures.
Ability to perform tasks that may involve lifting, bending, and standing for extended periods.
High school diploma or equivalent.
Three years of prior beverage equipment service/refurbishment experience preferred.

Responsibilities

Inspect, test, and evaluate equipment to identify areas needing refurbishment, including mechanical, electrical, electronic components and visual defects.
Carefully disassemble equipment to access components, identifying defects, and assessing the extent of repairs needed.
Repair or replace damaged or worn-out components, using various tools, equipment, and techniques.
Reassemble the equipment after repairs, ensuring proper function, and conduct thorough testing to verify performance.
Maintain accurate records of repairs, parts used, and testing results.
Adhere to safety regulations and procedures throughout the refurbishment process, including handling hazardous materials.
Track and report on accomplishments such as total refurbishments completed, machine error or defects out in the field.
Ensure that refurbished equipment meets quality standards and specifications.
Diagnose and resolve issues that may arise with equipment and/or during the refurbishment process.
Order and maintain inventory of parts for use in refurbishment and the general service operation.
Work with various stakeholders (sales, technicians, service manager) to coordinate refurbishment projects and ensure optimal outcomes.
Back up Service Department Manager during PTO.
Run one-off repair service calls as needed.
Create field sales and customer service team training materials including videos, reference guides, decision trees etc. as needed.
Program machine display screens (e.g. Melitta, Azkoyen, Coffee Art, Perfect Servings) as needed.