Equipment Delivery Specialist

Sentido Health•Tomball, TX

14h•$16 - $18•Hybrid

About The Position

Sentido Health is a boutique home health solutions company founded on a deeply personal mission — to support medically complex patients and their families with the heartfelt care we'd give our own. We offer the product selection and clinical resources of large national organizations, delivered with the individualized approach only a boutique provider can. We consider our patients family, and our team is built on the belief that every person deserves more than a delivery — they deserve a partner. We're not just offering a job — we're offering a meaningful career in a mission-driven environment. Are you dependable, organized, and passionate about making a difference in patients' lives? As an Equipment Delivery Specialist, you'll have a direct impact on patient care by providing timely deliveries and education support to our local patients, while helping maintain efficiency across our warehouse operations. If you take pride in excellent service, enjoy variety in your workday, and want to be part of a company that values teamwork and growth — we'd love to meet you.

Requirements

A genuine desire to serve patients and make a difference in their daily lives
Strong ability to recognize and respond to the needs and concerns of patients, families, and referral sources
Effective oral and written communication skills, including professional telephone and email etiquette
Self-directed and motivated with the ability to thrive in a fast-paced environment
Detail-oriented with strong time management and organizational skills across a full daily schedule
Sound decision-making, problem-resolution, and creative thinking skills abilities
Ability to multitask while maintaining exceptional customer service, support, and responsiveness
Demonstrated professionalism, integrity, and a team-first attitude
High school diploma or GED required
Must hold a Texas driver's license, reliable personal vehicle with current registration, and valid vehicle insurance

Nice To Haves

associate's degree preferred

Responsibilities

Collaborate with the Account Management, Clinical, and Patient Care Coordination teams to provide delivery and education support to local patients
Review, research, and prioritize delivery orders to make the most effective use of your time
Obtain proper patient delivery and education documentation as required
Serve as a concierge-level representative for Sentido at every patient and account interaction
Function as a patient advocate to facilitate timely service and resolve any issues or conflicts with care and urgency
Demonstrate and educate patients and family members on necessary equipment and services
Manage monthly area inventory reporting and maintain adequate supplies on hand
Organize the local warehouse and equipment to maintain compliance with company and accreditation procedures
Maintain accurate and timely documentation in Brightree, Ace Transport, and all required platforms
Handle all patient health information and marketing materials in full compliance with HIPAA guidelines
Be available for emergency patient deliveries, including after-hours and on-call needs
Report to the designated corporate office daily and support ongoing warehouse operations
Participate in educational meetings and company events as directed