Equipment Coordinator - Day Shift - Onsite Monday through Friday

ChemTreat•Richmond, VA

12d•Onsite

About The Position

ChemTreat Equipment Coordinator – Glen Allen, VA. Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Thriving in a supportive team environment that inspires you to strive for excellence. Joining a company with a proven track record of success and an exciting future. It’s possible with a role at ChemTreat. ChemTreat, a Veralto company, is the nation’s largest and fastest-growing specialty chemical company dedicated solely to industrial water treatment. We understand and respect the awe-inspiring power of water to impact industries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customers—from power producers to food and beverage companies to the automotive industry—helping them grow their businesses while protecting people and the environment. When you join the ChemTreat team and the broader Veralto network, you’ll have the chance to shape the future of our planet and the future of your career. You’ll have opportunities to build new skills and invest in your development, all while doing meaningful work that makes an everyday impact on the world’s vital water resources.

Requirements

A minimum of a High School Diploma or equivalent required
A minimum of 2 years of business and/or customer contact center experience

Nice To Haves

Associate degree or bachelor's degree preferred
Technical equipment knowledge
Strong interpersonal communication skills
Ability to communicate cross-functionally

Responsibilities

Quoting and ordering equipment such as controller, pumps, replacement parts, and custom panels
Setting up and maintaining tank information in our internal database
Working directly with vendors for costing and technical assistance
Handle equipment returns and expedites from start to finish
Understand, process, and confirm on average 20-30 customer requests through email per day
Support the sales force using a case system to resolve complex situations
Problem solves delivery issues, probe and fact find for key elements, and track orders to delivery
Review customer Purchase Orders (PO) for order entry
Accurately place text-based, customer PO, and email chain orders
Resolve freight charge routing and allocation to accurately apply freight charges to customers (100% of orders)
Provide support for the Chemical Customer Service Team as needed.