Equipment Control Associate

3903214 Canada Inc • Montreal, QC

18h • Onsite

About The Position

The Equipment Control Associate treats the inbound and outbound orders that come in during the day, ensuring that proper paper works are received or given by/to the drivers. This position is responsible for the reading all requests, entering information in the system and planning accordingly in order to ensure proper treatment of the orders. Note: This Job Description may not encompass the entire scope of this role, as other duties maybe assigned by management.

Requirements

• Bilingualism (English /French), due to the international nature of the role;
• College diploma in logistics and/or transport, administration or any related field is required;
• 1-2 years work experience in the logistics/transport industry or equivalent;
• 1-2 years general office experience, including telephone techniques and computer skills.
• Knowledge of MS Office Suite;
• Expresses ideas clearly and effectively;
• Strong listening skills - listens to understand; is not judgmental;
• Conflict resolution - confronts problems openly and works constructively to find common ground

Nice To Haves

• Knowledge of the transport industry is preferable;
• Knowledge of the container industry is preferable;
• Experience in transport documentation processing is an asset;

Responsibilities

• Use equipment inventory systems for interchanges, bookings, invoices, etc.;
• Use the client’s portal in order to track and monitor all inbound and outbound shipping requests to and from the terminal;
• Troubleshoot & diagnose system problems;
• Adhering to policies and procedures as well as regulatory compliance;
• Monitoring and coordination of inbound and outbound shipping requests;
• Rectify problems, such as late& non-delivery of product;
• Comply with laws, regulations and standards;
• Document shipping information into the GT Hub
• Verify container’s numbers to assist the reach stacker operator;
• Monitors the waiting time for all transport coming in and out;
• Reports every incident/accident in the yard to the proper person;
• Ensures that nobody is left in the yard when closing the gates at the end of the day and that all staff completed correctly their paperwork;
• Respond to customer inquiries; answers customer’s calls and emails in a timely manner;
• Enters bookings;
• Ensure that customers are highly regarded and receive exceptional service during the shipping of customers’ product;
• Address problems with shipping delays and client deadlines;
• Ensures that customs & borders paperwork and documentation are thoroughly completed;
• Work out problematic situations with customs, borders and brokers;
• Assists custom & border officers in their inspection;
• Performs other related work as required

Benefits

• Collective insurance after 3 months (health, life, disability, telemedicine, dental, travel);
• Free on-site parking;
• Year-round events;
• Closely-knit friendly team;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree