Equipment Branch Operations Manager

Johnson Controls•Lynnfield, MA

30d•$97,000 - $136,000•Onsite

About The Position

Johnson Controls is seeking a Branch Operations Manager to lead System Application Engineers in supporting the construction sales team. The role ensures assigned projects are executed profitably, accurately, on-time, within scope, and meet customer expectations, with a focus on managing and minimizing equipment slippage. The manager will assign System Application Engineers to Account Executives, maintain a balance of pre and post-sales activities, and provide training and support for project management practices and the Johnson Controls equipment order execution process. This is an onsite role based in Lynnfield, MA.

Requirements

Bachelor’s degree in Engineering
5+ years of experience progressively more responsible operations management experience in the Building Construction Industry
Five or more years of direct project management experience
Demonstrated ability to manage a team successfully
High-level competence in written and verbal communication
Able to travel based upon geographical locations of assigned teams
Microsoft Office suite (with emphasis on Word, Excel, and Visio)
Adobe Writer
Basic Windows operating system environment

Nice To Haves

AutoCAD

Responsibilities

Supports pre-sales activities, including system configuration validation, HVAC equipment and/or controls selection for basis of design, bidding, application, and pricing.
Supports the development of accurate, detailed submittals to communicate design, configuration, operation, and installation requirements.
Works with the sales team to maintain an effective balance between internal Johnson Controls processes, customer satisfaction, and project financial results.
Assists the HVAC Equipment Operation Manager in revenue forecasting, collections, and resource planning.
Manages the overall performance of assigned System Application Engineers.
Functions as a Systems Application Engineer where appropriate based on branch requirements and Account Executive Assignments.
Performs all the System Application Engineer duties for highly complex or strategic projects assigned.
Establishes goals and development plans for all direct reports, evaluates employee performance, performs salary management, and promotes team development.
Recruits System Application Engineers with the appropriate skills and competencies.
Follows up on customer satisfaction issues and drives resolution, providing leadership focused on achieving customer satisfaction.
Develops and builds relationships between the SAEs and their assigned Account Execs, contractors, customers, consultants, and vendors.
Develops and implements a formal technical training program for each of the System Application Engineers.
Ensures SAEs are providing proper turnover to service team per defined process and coordinating with LSSs/PM on all joint projects.
Acts as the first level of escalation for issues related to equipment orders, order commitments, delivery, final payment, and customer satisfaction.
Acts as the subject matter expert on equipment to assist in the interpretation of engineering drawings and specifications.
Identifies gaps in the technical expertise of the SAEs in specification interpretation and works with assigned Account Executives to implement short-term plans to address these gaps.
Periodically reviews the SAEs equipment and controls estimates, proposals, selections, engineering submittals, and purchases.
Develops and implements a plan to address noted issues and shares best practices with the team.
Evaluates the relationship skills of the SAEs, gathers feedback, and develops plans to address identified soft skill gaps.
Acts as liaison between the factory and SAE team, drives the escalation process for the SAEs, and participates in review sessions and feedback groups.
Monitors Equipment Slippage (ES) for all projects within the branch, analyzes root cause, and teams with appropriate people to implement corrective action.
Works with SAE team members to ensure proper teaming with service as it pertains to Startup and Warranty processes.
Provides technical support, selections, and limited estimating support to SAEs and Account Execs during project design or proposal phase.
Assists as needed in developing the customer business case for the conceptual solution.