Equine Operations Technician

Core Specialty Insurance Services•Bellevue, WA

10d•Hybrid

About The Position

The Equine Operations Technician will work closely with the billing, underwriting and claim teams to service the book of business accurately and efficiently with an emphasis on exceptional customer service to external stakeholders.

Requirements

Computer skills – good working knowledge of MS Office, Excel and other databases
Strong organization skills
Customer service-focused mindset
High attention to detail and accuracy
Ability to effectively work both independently and as part of a team.
Strong communications skills both verbally and written, adept at conveying information clearly and effectively
Ability to manage time and projects effectively
Bachelor’s degree or equivalent work experience
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.

Nice To Haves

Prior insurance and/or billing experience preferred.
Equine industry experience and/or equine knowledge preferred.

Responsibilities

Communicate with policyholders, address questions, resolve problems and maintain rapport
Work cohesively with claims, underwriting, billing, agents and outside vendors as required.
Perform technical claim, billing and underwriting duties to include new claim set up, payment issuance, policy creation, preparing accounts to be modelled and data entry.
Maintain accurate and timely status of files within systems throughout the underwriting and claims life cycle.
Responsible for handling incoming calls from clients regarding policy, claims and billing inquiries during business hours.
Assist with data reporting leveraging available tools such as Power Bi Automate and Excel.
Pursue professional development and training for development of product knowledge, skills for the role and any personal goals set with leader.
Pursue adjuster or agent license.
In addition to the above key responsibilities, you may be required to undertake other duties from time to time as the Company may reasonably require.
Other duties as assigned