Equal Employment Manager (EEO)

Customs and Border Protection • Phoenix, AZ

21h • Onsite

About The Position

In this high-visibility position, the incumbent manages CBP's EEO Field programs through many subordinate EEO supervisors and/or team leads who are responsible for supervising the agency EEO programs. This position starts at a salary of $147,945.00 (GS-15, Step 1) to $192,331.00 (GS-15, Step 10). Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Requirements

• Must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years
• All pre-employment processes will be conducted in English
• May be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• Must be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.
• Financial Disclosure is required.
• 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Managing or leading an equal employment opportunity or workplace discrimination program, including oversight of discrimination complaint-processing activities.
• Advising senior leaders, managers, employees, employee representatives, attorneys, and other stakeholders on complex workplace discrimination matters, complaint status, resolution options, and employee rights.
• Reviewing discrimination complaints to determine whether they fall within the organization's complaint process; identifying complaint trends or recurring concerns; and recommending actions to improve compliance and prevent future issues.
• Overseeing activities related to discrimination complaints, such as intake, counseling, fact-finding, mediation, case resolution, training, executive communications, and case-record or tracking-system management.
• Resume must explicitly indicate how you meet the specialized experience requirement, otherwise you will be found ineligible.
• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/14/2026.

Nice To Haves

• If you do not see your geographic area listed, select the "Rest of United States" pay table.
• If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
• If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military, A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government, Participation in a study abroad program sponsored by a U.S. affiliated college or university, Working as a contractor, intern, consultant or volunteer supporting the U.S. government.
• If you have never worked for the federal government, you are not CTAP/ICTAP eligible.
• To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position.
• It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality.
• Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords.
• Limit your resume to no more than two pages.
• The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
• If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.
• You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.
• You must provide documentation supporting your eligibility prior to the closing date of this announcement.
• SF-50s to demonstrate that you meet the eligibility requirements and the most recent performance rating signed by your supervisor or a statement from your supervisor documenting acceptable performance.
• All newly appointed GS-15s are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 5 weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Plan, direct, manage, and evaluate the agency's Equal Employment Opportunity (EEO) program and EEO complaint-processing activities, including counseling, investigations, alternative dispute resolution, adjudication, and related case-management functions.
• Provide authoritative advice and consultation to senior leaders, managers, supervisors, employees, representatives, attorneys, labor officials, and other stakeholders on complex EEO matters, requirements, complaint status, and resolution options.
• Ensure EEO complaints and program activities comply with applicable federal laws, regulations, EEOC directives and guidance, DHS policy, and CBP procedures; serve as the agency designee for accepting or dismissing discrimination complaints.
• Analyze complaint data and program operations to identify trends, recurring issues, and areas requiring management intervention; develop and implement strategies to strengthen program effectiveness, compliance, and equal employment opportunity objectives.
• Manage subordinate supervisors and staff by establishing priorities, assigning and reviewing work, evaluating performance, overseeing EEO case-file and tracking-system records, coordinating stakeholder engagement, and supporting EEO-related training.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed