Epicor Functional & Technical Support | ERP | Remote | Long Term

TMS LLC•Jersey City, NJ

5d•Remote

About The Position

This role provides L2/L3 functional and technical support for Epicor ERP environments. The position involves troubleshooting day-to-day ERP issues, identifying root causes, and configuring/optimizing Epicor modules across various business functions including Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management. The role also analyzes existing business processes for improvement opportunities, supports post-implementation stabilization and ongoing ERP enhancements, and collaborates with IT and business teams to resolve application, integration, performance, and data issues. Additionally, the role participates in new Epicor implementations, upgrades, migrations, and rollouts, including analyzing, designing, configuring, developing, testing, and deploying solutions. It supports upgrades across different Epicor versions (9, 10.x, Kinetic/11), system conversions, and legacy ERP modernization. The role requires developing technical specifications, implementation documentation, and providing user training. The ideal candidate will have experience with over 45 Epicor installations/upgrades and work across multiple Epicor generations. The role also involves developing and maintaining Epicor customizations, including screen and form customizations, BPMs, BAQs, BAMs, Dashboards, Business Processes, Global Alerts, and Shop Warnings. Integration development using REST APIs, Service Connect, SSIS, and other technologies is also a key responsibility, along with working with C#, VB.NET, and .NET technologies, and supporting Product Configurator and other technical components. Reporting and analytics include developing and maintaining Crystal Reports and SSRS reports, creating complex queries, calculated fields, cross-tab reports, subreports, and developing dashboards and KPI/business-metric reporting. The role supports Microsoft SQL Server and Progress databases, performing SQL administration, indexing, performance tuning, and troubleshooting database and application performance issues. It also supports high availability, disaster recovery, and system continuity initiatives. The role works with manufacturing organizations to optimize ERP-supported business processes, supporting Manufacturing, MRP, Job Management, Engineering, Scheduling, Shop Floor/MES, Inventory, Purchasing, Order Fulfillment, and Barcode/handheld solutions. Integration with warehouse, shipping, MES, and other manufacturing systems is required, along with identifying opportunities for operational efficiency through ERP automation. Project management responsibilities include leading or participating in Epicor implementation and enhancement projects, managing scope, schedules, budgets, resources, and deliverables, and working with stakeholders across all organizational levels. The role applies structured SDLC and project-management methodologies and manages vendor relationships. The ideal candidate will operate independently as a senior technical-functional SME and work directly with client business and IT leadership.

Requirements

Extensive hands-on experience with Epicor ERP / Epicor Kinetic.
Strong combination of functional and technical Epicor expertise.
Experience supporting manufacturing or service-oriented organizations.
Strong experience with Epicor configuration, customization, implementation and production support.
Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.
Strong SQL/database experience.
Experience with Crystal Reports and/or SSRS.
Experience with .NET, C#, VB.NET or related development technologies.
Experience with Epicor integrations and APIs.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder-management skills.
Experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations.
Experience with SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting.

Nice To Haves

Epicor Consulting certification.
PMP certification.
Experience with Epicor Kinetic/11.
Experience with Epicor Vantage, Epicor Enterprise, Prophet 21 or Avante.
Experience with MES, Service Connect, Product Configurator, SSIS and REST APIs.
Manufacturing process knowledge.
Experience leading ERP upgrades and implementations.
Experience with SOX/Sarbanes-Oxley environments.

Responsibilities

Provide L2/L3 functional and technical support for Epicor ERP environments.
Troubleshoot day-to-day ERP issues and identify root causes.
Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
Analyze existing business processes and identify opportunities for process improvement.
Support post-implementation stabilization and ongoing ERP enhancements.
Collaborate with IT and business teams to resolve application, integration, performance, and data issues.
Participate in new Epicor implementations, upgrades, migrations, and rollouts.
Analyze, design, configure, develop, test, and deploy Epicor solutions.
Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
Support system conversions and legacy ERP modernization initiatives.
Develop technical specifications and implementation documentation.
Provide user training and knowledge transfer.
Develop and maintain Epicor customizations.
Perform screen and form customizations.
Develop and maintain BPMs, BAQs, BAMs, Dashboards, Business Processes, Global alerts, Shop warnings.
Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
Work with C#, VB.NET and .NET technologies.
Support Product Configurator and other Epicor technical components.
Develop and maintain Crystal Reports and SSRS reports.
Create complex queries, calculated fields, cross-tab reports and subreports.
Develop dashboards and KPI/business-metric reporting.
Convert existing reporting solutions between Crystal and SSRS where required.
Support business users with reporting and data-analysis requirements.
Support Microsoft SQL Server and Progress databases.
Perform SQL administration, indexing and performance tuning.
Troubleshoot database and application performance issues.
Analyze system bottlenecks and recommend improvements.
Support high availability, disaster recovery and system continuity initiatives.
Work with manufacturing organizations to optimize ERP-supported business processes.
Support Manufacturing, MRP, Job Management, Engineering, Scheduling, Shop Floor / MES, Inventory, Purchasing, Order Fulfillment, Barcode/handheld solutions.
Integrate Epicor with warehouse, shipping, MES and other manufacturing systems.
Identify opportunities to improve operational efficiency through ERP automation.
Lead or participate in Epicor implementation and enhancement projects.
Manage project scope, schedules, budgets, resources and deliverables.
Work with business and IT stakeholders across all organizational levels.
Apply structured SDLC and project-management methodologies.
Manage vendor relationships and coordinate technical and functional teams.