Epic Ambulatory Application Support Analyst
About The Position
We are seeking an experienced EpicCare Ambulatory Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract role focused heavily on break/fix support, troubleshooting, and stabilizing workflows in the Ambulatory environment. The ideal consultant is comfortable operating in a fast-paced, high-volume ticketing environment, collaborating with clinical and operational staff, and participating in an on-call schedule during go-live to ensure 24/7 coverage and rapid issue resolution.
Requirements
- EpicCare Ambulatory certification or proven equivalent experience with recent hands-on support in Epic Ambulatory.
- 2+ years of experience as an Epic Application Analyst, with at least 1 recent go-live or major upgrade in an Ambulatory setting.
- Demonstrated experience in break/fix support and ticket resolution for EpicCare Ambulatory.
- Strong understanding of ambulatory clinical workflows, including provider documentation, ordering, messaging/in-basket, scheduling, and patient access workflows.
- Ability to work effectively with physicians, advanced practice providers, nurses, and clinic staff to diagnose and resolve issues.
- Proficiency with IT service management processes and ticketing tools (ServiceNow, Remedy, Cherwell, etc.).
- Strong analytical and problem-solving skills with a detail-oriented and structured approach.
- Excellent communication skills, both written and verbal, with the ability to interact effectively in a remote environment (Teams/Zoom/Chat).
- Ability and willingness to participate in a flexible schedule and on-call rotation during go-live and stabilization.
Nice To Haves
- Previous experience supporting a large, multi-facility health system during Epic go-live or optimization.
- Experience collaborating with other Epic application teams (e.g., Cadence, MyChart, Beacon, Orders, Resolute, etc.) on integrated workflows.
- Familiarity with change control, release management, and formal testing processes (unit, integrated, and regression testing).
- Experience generating or supporting training materials, tip sheets, or quick reference guides for end users.
Responsibilities
- Provide day-to-day break/fix support for EpicCare Ambulatory during and after go-live.
- Triage, analyze, and resolve end-user tickets related to EpicCare Ambulatory workflows, build, and configuration.
- Work within the organization’s ITSM/ticketing system to manage, prioritize, and document incidents and service requests.
- Partner with clinical, operational, and IT stakeholders to understand issues, reproduce problems, and validate fixes.
- Perform root cause analysis and implement sustainable solutions, not just temporary workarounds.
- Configure, maintain, and optimize EpicCare Ambulatory build (profiles, preference lists, templates, order sets, navigators, SmartTools, etc.) as needed to support stabilization.
- Support end-user adoption by providing clarifications, quick answers, and guidance on Epic workflows.
- Participate in on-call rotations (evenings, nights, and/or weekends as required) during the go-live window to ensure timely response to critical issues.
- Escalate complex issues appropriately to senior analysts, architects, or Epic TS as needed.
- Ensure all changes follow established change management and governance processes.
- Create and maintain clear documentation for fixes, configuration changes, and known issues/workarounds.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
