1000 Wellstar Health System, Inc.-posted 1 day ago
Full-time • Mid Level
Atlanta, GA
1-10 employees

The Application Analyst in the Wellstar Information Technology department is responsible for the support, optimization and enhancement of clinical and revenue cycle applications across the Wellstar Health System, with a primary focus on Epic. Reporting to the Manager of Clinical and Revenue Cycle Applications, this intermediate-level role requires proven experience in building, configuring and supporting Healthcare Information Technology systems to meet the evolving needs of clinical and operational stakeholders. The candidate must have a minimum of three years healthcare experience, including a minimum of three years Epic and/or associated application build experience. For Epic positions, certification in two or more relevant applications is required. Key responsibilities include troubleshooting and resolving issues, delivering high-quality end-user support and collaborating with cross-functional teams to implement new features, workflows and enhancements. The analyst will provide application and technical support within a defined service line, contributing to design, build, testing and ongoing maintenance activities. Application enhancements should prioritize end-user efficiency and experience. The analyst may serve as the primary support for complex systems or contribute to larger projects involving more advanced platforms. Candidates will preferably have a minimum of one year of project management experience, having successfully led application-specific initiatives. In alignment with Wellstar's culture of continuous improvement, Lean certification is preferred or must be obtained upon hiring. Ideal candidates will bring human factors design awareness, a commitment to Agile methodologies and will have experience delivering meaningful system improvements in collaboration with cross-functional clinical and operational teams. This is a high-impact role offering a clear career path toward a Senior Application Analyst. Success in this role requires collaboration within a highly matrixed organization, working closely with other Information Technology and operational teams to deliver solutions that improve care delivery and user satisfaction.

  • Application Support & Maintenance: Deliver support to ensure the efficient operation of assigned applications.
  • Assist with troubleshooting and resolving system issues in collaboration with Associate Application Analysts, Senior Analysts and other IT teams.
  • Document system configurations, workflows and resolution steps to promote knowledge sharing and maintain long-term application stability.
  • System Design, Build & Human-Centered Configuration: Configure Epic and related third-party applications to meet evolving clinical and operational requirements.
  • Apply human factors design principles to reduce friction, support decision-making, and improve the user experience.
  • Lead integration testing, user acceptance testing, and go-live readiness assessments.
  • Assist in validation and testing of EHR systems to support clinical workflows and operational needs.
  • Collaborate with Application Analysts, Senior Application Analysts and clinical staff to implement EHR enhancements and optimize user workflows.
  • Participate in EHR testing, system upgrades and validation processes to ensure ongoing functionality, performance and regulatory compliance.
  • Learn how to thoroughly document EHR configuration changes, test results and issue resolutions to support team knowledge-sharing and long-term system stability.
  • Project Management: Gather, clarify and document clinical and operational requirements from stakeholders.
  • Prioritize tasks, manage time effectively and track progress across multiple assignments.
  • Schedule, facilitate and document meetings with clear agendas, notes and action items.
  • Create and maintain workflow diagrams and process documentation to support system improvements.
  • Build foundational skills in project planning and use tools like Excel, Project, SharePoint, etc.
  • Cross-Department Collaboration & Functional Support: Act as a liaison between IT and clinical or operational teams to support effective communication around Epic and related third-party application functionality.
  • Develop a foundational understanding of how healthcare applications integrate with other systems, contributing insights to improve usability and workflow alignment.
  • Support project teams by assisting with requirements gathering, process documentation and implementation tasks across departments.
  • Build collaborative relationships with stakeholders to ensure technology solutions align with clinical and operational goals.
  • Continuous Learning & Professional Development: Be curious and enhance your knowledge through technical training as well as soft skills
  • Develop skills in enhancing usability of technical systems Stay informed on emerging trends, technologies and best practices in healthcare IT.
  • Contribute to a culture of continuous learning by actively participating in training and development opportunities.
  • Build foundational knowledge and hands-on experience to prepare for EHR certification and future growth within the analyst career path.
  • Risk Management & Compliance: Develop the ability to identify potential risks related to application performance, user adoption, and data security.
  • Assist in the development of strategies aimed at mitigating system-related risks.
  • Support efforts to ensure that applications comply with HIPAA, HITECH and other healthcare regulations while adhering to security standards.
  • Adaptability & Flexibility: Demonstrates flexibility and professionalism in a fast-paced healthcare environment, remaining calm and composed under pressure.
  • Adjusts tasks, schedules and priorities to support evolving patient care and organizational needs.
  • Recognizes when shifting clinical or operational expectations require new approaches, and takes initiative to adapt accordingly.
  • Embraces changes in healthcare processes and technology with a positive attitude, focusing on how they enhance patient outcomes and system efficiency.
  • Works through ambiguity and challenges by evaluating options and collaborating on effective, patient-centered solutions.
  • Maintains a customer-focused mindset by partnering with clinical and non-clinical teams to deliver high-quality service.
  • Adapts behavior to meet the demands of different situations, including high-stress or urgent scenarios common in healthcare.
  • Quickly adopts new technologies and tools to improve care delivery, streamline workflows, and support organizational goals.
  • Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.
  • High School Diploma General or Bachelors Information Technology-Preferred or Bachelors Health Administration-Preferred or Bachelors Nursing-Preferred or Bachelors Medical Technology-Preferred or Bachelors General-Preferred
  • For Epic positions - Certification in 2 or more modules, including 1 for assigned application area.
  • For third-party application positions - Associated system certification/training Upon Hire Required
  • Must obtain Project Management training within 1 Year Required
  • For Epic positions, must have Epic Usability Training Upon Hire Preferred or For Epic positions, must complete Epic Usability Training within 180 Days Required
  • Wellstar or other Lean training and certification Upon Hire Preferred or Must complete Wellstar's Lean training and certification within 180 Days Required
  • Minimum 3 years Healthcare experience, including real-world exposure or internships in areas such as clinical applications, front office operations, RN training, project management, or other EMR experience. Required
  • Minimum 3 years Epic and/or related third-party application build experience for the assigned application area Required
  • High proficiency with verbal and written communication skills Medium
  • Ability to complete assigned tasks with minimal guidance while maintaining strong attention to detail. Medium
  • Collaborative team player, accepting of constructive feedback while contributing to team goals. Medium
  • Proficiency in analyzing and troubleshooting problems effectively. Medium
  • Solid understanding of general information technology policies and procedures. Medium
  • Capable of gathering business or clinical requirements to facilitate application implementation and support. Medium
  • Participation in the on-call rotation to address urgent application-related issues. Medium
  • Minimum 1 year Project Management experience Preferred
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