Epic Willow Manager IT

Highmark Health•Pittsburgh, PA

3d•Onsite

About The Position

We are seeking an experienced and dynamic Manager to lead our Epic Willow team. This role is crucial for overseeing the development and implementation of application software within our Epic Willow module. The ideal candidate will possess a strong background in Pharmacy operations and workflows, coupled with comprehensive Epic system knowledge, particularly within the Willow inpatient and outpatient applications. This leadership position involves creating and managing project plans, assessing the viability of current initiatives, and recommending strategic approaches to meet evolving business needs. The Manager will be responsible for foreseeing organizational impacts of new technologies and guiding the team in scheduling, project direction, future planning, and adherence to standard practices. A key focus will be on monitoring and controlling quality, actively seeking opportunities for improvement, and ensuring the achievement of scheduled milestones for all deliverables.

Requirements

Bachelor’s Degree in Information Technology, Management Information Systems, Computer Science or closely related discipline
5 years in a leadership / mentoring role
5 years of planning, implementing, maintaining and growing capabilities within relevant discipline
3 years of developing, communicating and presenting concepts to varying audience
Knowledge of company’s business practices and direction as well as familiarity with the company’s products and resources
Knowledge of the assigned business unit/area's direction and practices
Compliance with all Highmark Corporate Policies and IT Procedures, Standards and Strategies

Nice To Haves

Master’s Degree in Information Technology, Management Information Systems, Computer Science or closely related discipline
Management experience in: employee development plans, performance evaluations, goals development
Experience in budget administration and process improvement
Knowledge and experience in developing strategic plans
Demonstrated competency in the execution of multiple projects, including managing resources across multiple projects to meet goals

Responsibilities

Communicate effectively with all levels of the organization by: Managing customer and expectations; facilitating, planning and meetings; translating customer expectations for staff and peers; representing Highmark with outside entities. Preparing written procedures, policies, reports and correspondence; collaborating and negotiating with departments corporate wide. Collaborating with company customers, staff, IT colleagues, and other stakeholders in identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions.
Management Consulting: Identify issues and recommend solutions. Create presentation and present concept to clients, tailoring presentation to audiences of varies levels, subject knowledge and size. Implement recommendations/solutions and ensure client receives the necessary assistance to carry out solutions. Liaising with clients to keep them informed of progress and to make relevant decisions. Advise clients on options, risks, cost vs benefit, impact on other business processes and system priorities.
Ensure continuous improvement of processes and delivery of results within assigned unit/area. Organize, direct and coordinate cross-functional activities including staff not under direct managerial control. Encourage innovation and focus resources to ensure successful delivery of desired results. Apply quantitative risk assessment to team's assignments to understand potential threats and the probability they will occur. Lead team in mitigating risks and applying appropriate contingency plans to ensure minimal impacts to customers.
Provide leadership to the organization to respond to business opportunities/challenges, new technologies, legislation and other environmental factors. Oversee analysis of issues or needs and review recommended solutions. Assess the impact of strategic business and technical changes on the environment. Responsible for managing all activities within an assigned business unit/area. Foresee organizational impacts and understand the procedures associated with introducing new technologies, while seeking ways to collaborate with other teams outside area of responsibility to facilitate transitions.
Optimize the utilization of resources by applying appropriate concepts, technologies and workflows. Ability to accept direction and provide leadership to develop/maintain a high-performance work team. Respond to feedback and champion process improvement initiatives by empowering their team to deliver quality services/products to internal and external customers. Implement solutions that are consistent with Highmark’s strategic direction. Keep abreast of current industry standards and trends.
Staff Management accountabilities to include but not limited to: Developing and providing input to skills assessment and oversee personal development plans as it relates to career development. Coaching, managing and developing employees by establishing clear goals, expectations, and strategies for employee performance. Develop and administer performance reviews with measurable goals. Provide opportunities for staff to maintain current industry knowledge. Provide opportunities for employees to build collaborative relationships with customers.
Departmental Management planning and administrative accountabilities to include, but not limited to: Departmental budgeting and fiscal responsibilities. Manage teams that span geographic areas or functional areas. Ensure compliance with corporate standards, policies and regulations (SOX, SSP, DIACAP, PHPLC, etc.). Establish and use metrics as a tool to benchmark and improve operational excellence. Develop and implement short-term and long-term departmental plans. Consult and evaluate vendor solutions where appropriate.
Other duties as assigned or requested.