Epic Willow Application Support Analyst
About The Position
We are seeking an experienced Epic Willow Inpatient Application Analyst to support a large health system through a major Epic go-live. This is a 3-month remote contract focused primarily on break/fix ticket support, medication workflow stabilization, and coordination with pharmacy and clinical teams in an inpatient setting. The consultant will operate in a high-volume support environment, helping ensure safe and efficient medication processes. Participation in an on-call rotation during the go-live window is required to assist with 24/7 inpatient operations.
Requirements
- Epic Willow Inpatient certification/accreditation, or proven equivalent experience supporting the module.
- 2+ years of experience as an Epic Application Analyst focused on pharmacy and inpatient clinical workflows.
- At least one recent Epic go-live or large-scale upgrade supporting Willow Inpatient workflows.
- Strong understanding of inpatient medication workflows, including: Pharmacy verification and dispensing
- Medication Administration Record (MAR) processes
- ADC workflows (Pyxis / Omnicell) and drug inventory management
- Medication billing / charge capture considerations
- Experience working in a ticketing/ITSM environment (ServiceNow, Remedy, Cherwell, etc.).
- Excellent communication and collaboration skills, especially in a fully remote support model.
- Ability and willingness to support flexible schedule and on-call rotation.
Nice To Haves
- Experience supporting large health systems or multi-site hospital environments.
- Familiarity with IV compounding workflows, chemo prep, sterile vs. non-sterile batching, and infusion center workflows.
- Knowledge of medication decision support (BPAs, rules, warnings).
- Experience developing tip sheets, troubleshooting guides, and training materials for pharmacy and clinical staff.
Responsibilities
- Provide day-to-day break/fix support for Epic Willow Inpatient during and after go-live.
- Triage, analyze, and resolve application and workflow issues related to: Medication ordering workflows for inpatient units
- Dispensing workflows and automated dispensing cabinets (Pyxis / Omnicell) integration
- Medication Administration Record (MAR) workflows
- Pharmacy verification workflows
- Compounding/IV workflows and batching
- Medication inventory and charge capture
- Work within the organization’s ITSM/ticketing system to accurately track, prioritize, and document incidents and changes.
- Partner closely with pharmacists, pharmacy technicians, nursing staff, and clinical leadership to understand issues and validate solutions.
- Conduct root cause analysis to resolve recurring issues and improve workflow consistency.
- Maintain and optimize Willow Inpatient build, including: Medication dictionaries and formulary updates
- Order sets, smart groups, preference lists, and decision support
- Dispensing cabinet configuration, interfaces, and queue routing
- Collaborate with other Epic and interfacing teams (e.g., ClinDoc, Orders, Cupid, OpTime/Anesthesia, Beacon, Beaker, and Interface/Integration teams) to support integrated workflows.
- Participate in on-call rotations (evenings, nights, weekends as needed) during the go-live and stabilization period.
- Follow organizational change control and governance standards for promoting fixes.
- Create and maintain knowledge articles, workaround documentation, and known issues lists for operational support transparency.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
