Epic Analyst - Pharmacy (Willow)

ThedaCare

5d•Onsite

About The Position

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness – Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Application Analyst I is responsible for configuring and supporting ThedaCare software applications and maintaining the integrity of the databases used to support a ThedaCare customer. Works closely with operations to gather requirements needed for system build and solutions. Serves as a liaison and coordinates issue response and resolution with vendor technical support. Assists in the development of risk mitigation strategies for application implementation and maintenance. Job Description: KEY ACCOUNTABILITIES: Researches and implements enhancements or software configuration that optimizes and streamlines the application functionality to meet end user and business requirements. Provides data or application expertise for projects and key initiatives. Works collaboratively with end users and other information systems team members to develop a solution that meets business requirements. Collaborates with multiple departments/functional areas to effectively and efficiently provide customer service and achieve the desired outcomes. Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments. Responds to frequent and potentially complex questions from end users in a timely, positive, and professional manner. Respectfully addresses situations or communicates decisions to ensure customer concerns or needs are met. Demonstrates professionalism with customers and vendors. Researches and understands impacts of application changes and impacts to outside systems. Implements and monitors standards and best practices that will streamline workflows and maintenance within the application supported. Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance customer satisfaction, and reduce waste and/or cost. Facilitates vendor relationships to ensure timely escalation and responsiveness. QUALIFICATIONS: Degree Required and 1-year progressive experience in an Information Technology related EPIC/Specified Application Certification. Must be previously EPIC/Specified Application certified or complete certification within six months of hire. PHYSICAL DEMANDS: Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: Climate controlled office setting with potential daily movement throughout the facility Interaction with department members and other healthcare providers Frequent sitting with movement throughout office space Use of computers throughout the work day Position requires compliance with department specific competencies. Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: Corporate - 222 Building - Appleton,Wisconsin Overtime Exempt: Yes About ThedaCare ThedaCare is a community health system consisting of seven hospitals, numerous clinics and related services.We are the third largest health care employer in Wisconsin and the largest employer in the state's second largest economic market - Northeast Wisconsin - with approximately 6,800 employees. Through our 100-year history, ThedaCare has woven itself into the very fabric of the communities we serve. For our employees, ThedaCare offers an environment that not only welcomes but also encourages innovative thinking and fresh approaches to today’s health care challenges. We’ve improved the health of thousands of individuals. We know this because we track our quality and constantly seek to improve our care and services for the members of our communities. This job posting is available in other languages besides English free of charge. Please contact the ThedaCare Employment Center to make your request at 920-830-5800 and then prompt “1”. ThedaCare is an Equal Opportunity Employer. ThedaCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ancestry, color, religion, sex, gender identity, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.

Requirements

Degree Required and 1-year progressive experience in an Information Technology related
EPIC/Specified Application Certification.
Must be previously EPIC/Specified Application certified or complete certification within six months of hire.

Responsibilities

Researches and implements enhancements or software configuration that optimizes and streamlines the application functionality to meet end user and business requirements.
Provides data or application expertise for projects and key initiatives.
Works collaboratively with end users and other information systems team members to develop a solution that meets business requirements.
Collaborates with multiple departments/functional areas to effectively and efficiently provide customer service and achieve the desired outcomes.
Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
Responds to frequent and potentially complex questions from end users in a timely, positive, and professional manner.
Respectfully addresses situations or communicates decisions to ensure customer concerns or needs are met.
Demonstrates professionalism with customers and vendors.
Researches and understands impacts of application changes and impacts to outside systems.
Implements and monitors standards and best practices that will streamline workflows and maintenance within the application supported.
Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance customer satisfaction, and reduce waste and/or cost.
Facilitates vendor relationships to ensure timely escalation and responsiveness.