Epic Training Logistics Lead

Computer Task Group, Inc•San Mateo, CA

9d•Remote

About The Position

CTG is seeking an experienced Epic Training Logistics Lead to oversee and coordinate the operational execution of a large-scale Epic training program. This role is responsible for ensuring seamless training delivery through effective planning, logistics management, and alignment with clinical and operational workflows. The Training Logistics Lead will play a critical role in role mapping, course catalog management, workflow alignment, learning lab coordination, printed materials, and overall training logistics, ensuring all end users are prepared for go-live and beyond.

Requirements

Experience supporting Epic implementations or large-scale healthcare IT training programs
Strong background in training logistics, coordination, or program management
Experience with role mapping, course catalog management, and LMS systems
Excellent organizational, project management, and problem-solving skills
Strong communication and stakeholder coordination abilities
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Responsibilities

Lead the planning and execution of all training logistics, including scheduling, resource coordination, and room/virtual setup
Coordinate training calendars across roles, departments, and locations
Manage class rosters, enrollment, attendance tracking, and training completion reporting
Ensure all technology, environments, and equipment are prepared and functional for training sessions
Partner with operational and application teams to develop and maintain role mapping aligned with Epic security classes and job functions
Build and manage the course catalog, ensuring appropriate curriculum is assigned to each role
Validate that all users are mapped to correct training pathways and required courses
Collaborate with application analysts, Principal Trainers, and operational stakeholders to ensure training reflects current workflows and system build
Support validation of workflows within training materials and environments
Identify and address gaps between system functionality and training content
Plan, coordinate, and manage learning labs and practice environments
Ensure appropriate setup of training environments, scenarios, and access for end users
Support independent learning opportunities and reinforce hands-on system proficiency
Oversee production and distribution of training materials, including job aids, quick reference guides, and manuals
Ensure materials are accurate, up to date, and aligned with Epic build and organizational standards
Manage inventory, packaging, and delivery of printed materials to training locations
Support broader training readiness efforts, including communications, scheduling coordination with leadership, and training status reporting
Assist with go-live readiness planning and execution
Coordinate with ancillary teams (e.g., IT, facilities, operations) to ensure all training support needs are met
Participate in command center or go-live support activities as needed
Serve as a key liaison between training, IT, clinical operations, and project leadership
Provide regular updates on training readiness, risks, and mitigation strategies
Support change management and end-user readiness initiatives