Epic Testing Coordinator

The University of Texas at Austin•Austin, TX

14d

About The Position

Purpose We are seeking a highly skilled Epic Testing Coordinator to lead and manage testing activities for our enterprise-wide Epic implementation. This role is critical to ensuring system integrity, patient safety, and operational readiness across our 400-bed tertiary hospital, outpatient clinics, and ambulatory surgery centers. The coordinator will support both the initial go-live, additional implementation phases, and ongoing optimization. Responsibilities Testing Strategy & Execution Develop and manage comprehensive testing plans across all Epic modules (clinical, administrative, patient-facing, and research). Lead unit, integrated, regression, user acceptance (UAT), and parallel testing cycles. Coordinate testing across multiple Epic Build Waves and environments (POC, TST, PRD). Cross-Functional Collaboration Partner with Epic analysts, IT, clinical operations, HR, Finance, and Supply Chain teams. Facilitate testing workgroups and stakeholder engagement across departments. Defect Management & Documentation Oversee defect tracking, triage, and resolution processes. Maintain detailed test scripts, logs, and traceability matrices. Collaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues. Post-Go-Live Optimization & Upgrades Support quarterly Epic upgrades, new feature testing, and long-term system reliability. Collaborate with analytics teams to validate KPIs and reporting tools. Marginal or Periodic Functions: Assists with other project areas as needed. Provides backup support during peak times or staff shortages. Participates in special projects and initiatives. Adheres to internal controls and reporting structure. Performs related duties as required. KNOWLEDGE/SKILLS/ABILITIES Technical Learning Quickly learns new technical skills and knowledge; is good at learning new industry, company, product, or technical knowledge. Stays updated with the latest Epic Ambulatory features. Actively seeks out training opportunities. Applies new knowledge to improve system performance. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions. Diagnoses and resolves complex application issues. Develops innovative solutions to improve user experience. Collaborates with teams to address system challenges. Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers. Provides excellent support to clinical staff. Understands and anticipates user needs. Ensures user satisfaction with application performance. Collaboration Works effectively and cooperatively with others; establishes and maintains good working relationships. Collaborates with IT and clinical teams. Shares knowledge and best practices. Participates in team meetings and projects. Attention to Detail Thoroughly reviews work for accuracy and completeness. Ensures configurations are precise and accurate. Reviews documentation for completeness. Monitors system performance for issues.

Requirements

Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.
Test coordination experience of at least 2+ years in an Epic environment.
Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
Strong understanding of clinical and administrative workflows.
Excellent communication, project management, and stakeholder engagement skills.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Epic certification in one or more modules (preferred).
Prior experience with Epic implementations, especially in Ambulatory, Optime, or Revenue Cycle modules.
ITIL Foundation certification.
Active Epic Certification, Accreditation, or Proficiency in related applications.
Extensive experience with clinical information systems, typically demonstrated by at least 5-7 years of relevant experience.
Demonstrated experience as a major participant in EHR configuration.
Experience with online scheduling design and implementation.
Experience with Epic testing tools (e.g., Scenario Manager, Test Script Manager).
Experience in test automation and automation tools.
Experience of at least 1 Epic implementation as a testing coordinator / lead.

Responsibilities

Testing Strategy & Execution Develop and manage comprehensive testing plans across all Epic modules (clinical, administrative, patient-facing, and research).
Lead unit, integrated, regression, user acceptance (UAT), and parallel testing cycles.
Coordinate testing across multiple Epic Build Waves and environments (POC, TST, PRD).
Cross-Functional Collaboration Partner with Epic analysts, IT, clinical operations, HR, Finance, and Supply Chain teams.
Facilitate testing workgroups and stakeholder engagement across departments.
Defect Management & Documentation Oversee defect tracking, triage, and resolution processes.
Maintain detailed test scripts, logs, and traceability matrices.
Collaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
Post-Go-Live Optimization & Upgrades Support quarterly Epic upgrades, new feature testing, and long-term system reliability.
Collaborate with analytics teams to validate KPIs and reporting tools.
Assists with other project areas as needed.
Provides backup support during peak times or staff shortages.
Participates in special projects and initiatives.
Adheres to internal controls and reporting structure.
Performs related duties as required.