Epic Technical Manager

Stamford Health • Stamford, CT

8d • Onsite

About The Position

The Epic Technical Manager (ETM) acts as a thought leader and liaison to the Information Services team, focusing on improvements to the Epic technical infrastructure and release management process. This role involves developing business processes that enhance change management, improve patient safety, quality, and reduce administrative costs, while ensuring regulatory compliance. The ETM defines and implements change control processes, coordinates key Epic environment activities such as updates, upgrades, and build migrations, in close collaboration with Information Services and clinical teams. They will assist with managing application upgrades with Epic by setting timelines, maintaining communication, and addressing issues, as well as supporting the implementation, documentation, and go-live of new Epic modules and updates. The ETM is responsible for managing their team in alignment with Stamford Health (SH) priorities, department goals, and strategic objectives, requiring skills in thought leadership, solution provision, relationship management, staff management, and acting as a clinical and financial business partner. A strong understanding of healthcare clinical workflows, processes, and interdependencies is essential, along with knowledge of HIPAA, CMS regulations, other healthcare rules, and cybersecurity awareness.

Requirements

• Bachelor’s degree required.
• Minimum 8 years of experience (5 years in a leadership capacity) implementing and/or supporting Epic applications to improve patient care.
• Minimum 5 years of experience working with Epic
• Obtain, if not already certified, two Epic certifications including one in Beacon, Beaker, Cupid, or Radiant.
• Complete/Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
• Experience working with and managing staff in a matrix-management model.
• Experience working with clinicians, especially physicians, is also required.
• Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion, and a culture of innovation

Responsibilities

• Understands core clinical workflows, processes, and interdependencies. Research trends and best practices in relation to healthcare application software. Promotes workflow analysis, process redesign and adoption of software tools for performance improvement.
• Develop, lead, and mentor staff responsible for analysis, build and overall project delivery. Regularly perform gap analysis on resources to maintain optimum efficiency.
• Provide leadership by identifying and communicating strategy on relevant areas of oversight for process improvement.
• Assist with formulation of annual and supplemental departmental planning based on these metrics including performance appraisals of staff accountable for the individual metric.
• Developing, communicating, and managing the Epic environment strategy, including data migration methods and schedules
• Developing new or enhancing existing change control processes to include Epic components and build
• Establishing a sign-off process for Release Authorizations (RAs) from Epic
• Participating in or leading change control, upgrade planning, maintenance window planning, and go-live planning committees
• Designing data migration strategies and managing large data loads
• Coordinating and managing the Epic upgrade and update activities of the application and technical team leads
• Tracking update and patch levels for each production and non-production environment and servers
• Creating and maintaining documentation for use in infrastructure configuration, maintenance, and upgrade planning
• Communicating information about environment activities (refreshes, maintenance windows, upgrades, patches) and enforcing proper environment use for build, testing, and training to project team and end users
• Provides technical/clinical workflow guidance including application configuration. Reviews, analyzes, and evaluates systems needs to develop recommendations for our clinical care teams.
• Facilitate the implementation process and workflow redesign associated with the ancillary applications. Advise staff on the adoption of processes that improve efficiency with all applications. This includes, but is not limited to, software evaluation, project management, resource planning, process change, application training, dictionary build, application testing, integration testing, data conversion and production support.
• Performs other special projects and duties as assigned.

Benefits

• Competitive salary
• Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one
• Wellness programs
• Paid Time Off accruals
• Tax deferred annuity and (403b) pension plan
• Tuition reimbursement
• Free on-site parking and train station shuttle
• Childcare partnership with Children’s Learning Center

What This Job Offers

• Job Type: Full-time
• Career Level: Manager