Epic Sr. Certification Engineer

Quest Diagnostics • Secaucus, OH

1d • Hybrid

About The Position

This position is hybrid and will require 3 days on site at one of the following Quest sites: Secaucus, NJ or Schaumburg, IL. The role involves developing and supporting integration solutions throughout the full development life cycle, including analysis, specification, design, development, testing, implementation, and support for complex vendor integration. The engineer must be able to quickly learn new technologies and business issues, make informed technical and business recommendations, and deliver solutions professionally and in a timely manner. A key aspect of the role is extensive Epic implementation experience, developing technical design documents for complex interfaces, and certifying new vendors/products/functionality to ensure compliance with Quest requirements and regulatory standards. The position also includes implementing and documenting beta client interface projects, providing Tier 3 support for production interfaces, developing and testing high complexity production enhancements, and supporting the setup of HUB interfaces.

Requirements

• Extensive Epic implementation experience.
• 3-5 years Epic HL7 laboratory implementation experience.
• 3-5 years of experience in a laboratory customer connectivity role.
• Solid understanding of support tools, processes, and environment, including call tracking software (i.e. Service Manager).
• Quanum, Interfaces, and HL7 knowledge.
• Strong commitment to customer service through teamwork.
• Demonstrate solid grasp of key technical and process concepts related to all types of client connectivity issues.
• A combination of Information Technology, Customer Service and Project Management skills, or equivalent training.
• Excellent trouble shooting skills.
• Proficient with interface support, general connectivity support and problem resolution procedures.
• Excellent verbal and written communication skills to interact with internal business partners and external clients.

Nice To Haves

• Ability to learn emerging technologies and eagerness to continuously increase and improve skill set.
• 5 + years experience in Health Care industry and/or clinical information systems support.
• Proficient with multiple LIS platforms that are currently deployed at Quest Diagnostics.

Responsibilities

• Develop and support integration solutions through the full development life cycle including analysis, specification, design, development, testing, implementation, and support for complex vendor integration.
• Learn technologies and business issues/resolutions quickly, make technical and business recommendations that fit customer needs, and work to deliver and support the appropriate solutions in a timely, professional manner.
• Develop technical design documents for complex, bi-directional, and reverse interfaces.
• Develop templates to be used for additional integration.
• Certify new vendors/products/functionality to ensure they meet Quest requirements as well as all applicable regulatory requirements.
• Use the technical design documents to design and interface / integration solutions using the appropriate proprietary tools and Integration Engine technologies.
• Implement and document beta client interface projects, secondary development efforts, and test plans.
• Provide Tier 3 Service Manager Ticket Support of production interfaces/integrations for complex production issues.
• Develop, implement, and test high complexity production enhancements for existing HUB vendors and/or customers.
• Provide high level support to resolve and monitor integration engine reports to identify problematic customer issues to facilitate resolution.
• Participate in innovation activities and support emerging technologies including FHIR, HL7 LRI guides, Genomic Reporting, etc.
• Support the setup of HUB interfaces being developed.
• Comply with Quest Diagnostics’ mission, values and standards.

Benefits

• Day 1 Medical
• supplemental health
• dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree