Epic Resolute Certified Applications Analyst I

NY United Health Services•Johnson City, NY

3d•Hybrid

About The Position

This role performs a variety of duties related to information technology applications, focusing on the Epic Resolute Professional Billing or Resolute Professional Claims and Remittance modules. Responsibilities include assisting with the design, development, system configuration, implementation, and support of information systems. The position involves planning development, training, and evaluation of application functionality, and collaborating with the team and key customers to ensure appropriate development, training, and implementation of application functionality. The role requires maintaining certification in assigned EHR modules or applications and demonstrating system functionality to end users. The analyst will configure, support, and troubleshoot assigned applications, making decisions and resolving issues within defined scope and with appropriate supervision. Developing and documenting workflows, workflow changes, and data flow diagrams is essential, as is accurately documenting and managing tickets using approved tools and methodologies. The role also involves developing and executing testing scripts, creating and maintaining knowledge base articles, tip sheets, and end-user documentation. Participation in end-user learning sessions, meetings, and training activities, including preparing agendas, presentation materials, and capturing minutes and action items, is expected. The analyst must understand how integrated functional areas work together, including key transition points across operational pillars, and demonstrate knowledge of healthcare regulations and business operations relevant to supported applications. Applying governance models and prioritization processes effectively, understanding stakeholder roles within ticketing and work intake systems, and organizing and prioritizing work independently in alignment with deliverables are key. Proactively seeking solutions, escalating issues appropriately, and continuously expanding knowledge of assigned applications and modules are also important. The role involves recommending process improvements, customer service enhancements, and innovative solutions to improve system performance and usability, and collaborating effectively with peers and stakeholders, managing conflict constructively, and actively supporting team and organizational goals. Professionalism, adaptability, and initiative through a positive attitude, assumption of additional responsibilities, and ongoing self-development are expected.

Requirements

High School Diploma (or equivalent).
One to two (1-2) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience.
Current Epic certification(s).
OR Must be willing to travel for training and achieve certification within 90 days of completion of training at Epic in application(s) as assigned.

Nice To Haves

Bachelor’s Degree in a related field (information technology or clinical/healthcare fields) preferred.
Current Epic Certifications

Responsibilities

Maintain certification in assigned EHR module or application (if applicable) and demonstrate system functionality to end users.
Configure, support, and troubleshoot assigned applications or modules, making decisions and resolving issues within defined scope and appropriate supervision.
Develop and document workflows, workflow changes, and data flow diagrams related to assigned application(s).
Accurately document and manage tickets using approved tools and methodologies, including investigation, prioritization, escalation, and follow-up with customers.
Develop and execute testing scripts; create and maintain knowledge base articles, tip sheets, and end-user documentation.
Participate in end-user learning sessions, meetings, and training activities; prepare agendas, presentation materials, and capture minutes and action items.
Understand how integrated functional areas work together, including key transition points across operational pillars.
Demonstrate knowledge of healthcare regulations and business operations relevant to supported applications and organizational units.
Apply governance models and prioritization processes effectively, understanding stakeholder roles within ticketing and work intake systems.
Organize and prioritize work independently in alignment with deliverables while managing time across tickets and other assignments.
Proactively seek solutions, escalate issues appropriately, and continuously expand knowledge of assigned applications and modules.
Recommend process improvements, customer service enhancements, and innovative solutions to improve system performance and usability.
Collaborate effectively with peers and stakeholders, manage conflict constructively, and actively support team and organizational goals.
Demonstrate professionalism, adaptability, and initiative through positive attitude, assumption of additional responsibilities, and ongoing self-development.