Epic Resolute Billing Analyst IV

Quest DiagnosticsMarlborough, MA

About The Position

The Epic Resolute Professional Billing Analyst IV is a technical lead, responsible for the design, configuration, maintenance, and troubleshooting of the Epic Professional Billing (PB) system. This role leads the technical execution of complex billing workflows spanning charge capture, claims generation, remittance posting and payment reconciliation to ensure system accuracy, reliability and compliance across Quest’s operations. As the top technical resource on the Professional Billing team, the technical lead works closely with analysts, finance, and technology partners to resolve high impact issues, drive system improvements, and ensure an exceptional end user experience for billing and revenue staff. The role emphasizes technical precision, workflow optimization and consistent system performance enabling Quest’s billing teams to operate efficiently and deliver accurate, timely billing outcomes for patients, providers and clients.

Requirements

  • Technical lead experience with Epic Professional Billing (PB) system.
  • Experience in design, configuration, maintenance, and troubleshooting of Epic PB.
  • Proficiency in leading technical execution of complex billing workflows (charge capture, claims generation, remittance posting, payment reconciliation).
  • Ability to ensure system accuracy, reliability, and compliance.
  • Experience working with analysts, finance, and technology partners.
  • Skills in resolving high impact issues and driving system improvements.
  • Focus on technical precision, workflow optimization, and consistent system performance.

Responsibilities

  • Design, configuration, maintenance, and troubleshooting of the Epic Professional Billing (PB) system.
  • Lead the technical execution of complex billing workflows including charge capture, claims generation, remittance posting, and payment reconciliation.
  • Ensure system accuracy, reliability, and compliance across Quest’s operations.
  • Work closely with analysts, finance, and technology partners to resolve high impact issues.
  • Drive system improvements.
  • Ensure an exceptional end user experience for billing and revenue staff.
  • Emphasize technical precision, workflow optimization, and consistent system performance.
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