Epic Program Manager

Alteva RCM•New York, NY

1d•$120,000 - $160,000

About The Position

The Epic Program Manager owns Alteva’s operating footprint within client Epic environments so Operations teams can deliver coding, billing, accounts receivable, and independent dispute resolution services effectively when that work is performed in or depends on a client’s Epic system. The role manages access, security roles, workqueues, routing, and reporting within client Epic instances and serves as Alteva’s primary coordinator with client Epic application and IT teams. Operations staff perform the work; the Epic Program Manager prepares and enables them through workflow training and proficiency support, while partnering with the Integration Analyst and claims pipeline team to ensure data and Alteva solutions flow correctly between client Epic and Alteva systems. The role partners with Implementation & Client Readiness on onboarding and shares post-go-live monitoring and support with the Integration Analyst. The position manages client Epic environments, workqueue governance, onboarding and go-live activities, data flows and solution layering, staff readiness and training, post-go-live issue management, and workflow optimization. Success is measured by staff proficiency, productivity and quality, workqueue health, issue resolution, on-time go-live readiness, and client satisfaction with Epic-related coordination. The stated pay range is $120,000–$160,000 USD. Alteva RCM offers health, dental, and vision coverage; an employee assistance plan; paid family leave; short-term disability and life insurance; a 401(k) plan with employer match; flexible spending accounts; an employee discount program; and an employee referral program.

Requirements

Bachelor’s degree in Healthcare Administration, Information Systems, Business, or a related field preferred, or equivalent experience.
At least 5 years of experience with Epic revenue cycle applications, including implementation, optimization, or application support.
Strong understanding of revenue cycle operations, including coding, billing, accounts receivable resolution, denials, and payment workflows.
Experience with Epic workqueue design, routing, security roles, and reporting.
Experience coordinating with client or health system Epic analyst and IT teams.
Demonstrated experience managing cross-functional projects, testing, and go-live activities.
Experience developing training content, SOPs, and workflow documentation.
Ability to translate operational requirements into clear system requests and technical concepts into operational implications.
Strong organizational, communication, and problem-solving skills, with the ability to manage multiple clients and priorities.
Advanced proficiency in Microsoft Office applications, especially Excel.

Nice To Haves

Current or previous Epic certification, particularly Resolute Professional Billing and/or Hospital Billing.
Experience at an RCM company, outsourcer, or vendor working within client-owned Epic environments.
Experience supporting multi-specialty physician organizations or multiple healthcare clients.
Familiarity with HL7, Epic reporting and extracts (e.g., Clarity), or integration concepts.
Working knowledge of HIPAA and healthcare access and security requirements.
Experience with out-of-network billing or the IDR process.

Responsibilities

Manage Alteva’s presence in each client Epic environment, including user access, security roles, workqueues, routing, and reporting, in line with the access model and standards set by the Director.
Coordinate revenue cycle system matters with client Epic analysts, application teams, and IT; track configuration requests, changes, and enhancements through completion.
Monitor client Epic upgrades and changes for downstream workflow impacts, communicate impacts in advance, and maintain relevant documentation of each client’s Epic build, access, and configuration.
Establish and maintain standards for workqueue ownership, assignment, prioritization, and escalation; coordinate routing of claims, coding, accounts receivable and denial follow-up, and other in-scope work to Alteva.
Evaluate workqueue volume, aging, productivity, and resolution patterns to identify routing gaps, bottlenecks, and duplicate or manual workflows; document routing rules, escalation criteria, and approved changes.
Partner with Implementation & Client Readiness to execute Epic-related client onboarding using the integration playbook and technical standards.
Lead Epic discovery with client teams and confirm workqueue, access, reporting, and workflow requirements based on purchased services.
Coordinate testing and validation of Epic workflows, with Operations participating in user acceptance testing; confirm readiness for access, workqueues, reporting, and staff proficiency, and support post-go-live stabilization.
Partner with the Integration Analyst and claims pipeline team on Epic data sources, reports, and extracts used to feed Alteva systems.
Support the layering of Alteva solutions that are not native to Epic, such as coding and IDR, onto client Epic work through integrations, extracts, or RPA; identify opportunities to use native Epic functionality.
Ensure information clients require is returned accurately and on time through work completed in Epic, feeds, or reports.
Build and maintain client-specific Epic workflow training content and SOPs; partner with Implementation and Operations to deliver training, confirm proficiency, and prepare staff for workflow changes.
Serve as the Epic subject matter resource for Operations staff and leaders, and update training and documentation when client Epic builds or workflows change.
Share post-go-live monitoring and support with the Integration Analyst, including access, workqueue, reporting, and data flow issues.
Establish processes to identify, document, prioritize, and escalate Epic-related operational issues; determine issue origins and route them appropriately.
Coordinate root-cause analysis and ensure solutions are operationally validated before issues are closed; escalate high-risk or high-impact issues to the Director and appropriate leadership.
Evaluate Epic workflows and recommend changes to improve efficiency, accuracy, automation, staff productivity, and quality.
Develop standardized Epic workflows across clients where appropriate while accounting for client-specific requirements, and contribute lessons learned to the client operating model playbook.