Epic Professional Billing Analysts
About The Position
Epic Professional Billing Analysts are responsible for supporting Epic stability and revenue cycle workflows. This role involves hands-on, operational work focused on resolving tickets, handling break-fix issues, and delivering optimization projects to ensure the smooth operation of Epic Professional Billing for clients and patients. The work includes managing charge entry, edit management, claim submission, remittance posting, denial management, and configuring the system to optimize professional billing processes. Analysts will triage and troubleshoot tickets, investigate workflows and build to identify root causes, coordinate with stakeholders, and document changes. Senior Analysts will lead more complex tasks, anticipate downstream impacts, guide decisions, and mentor others.
Requirements
- Current Epic certification in Professional Billing
- Broad working knowledge of Epic Professional Billing and an understanding of how modules and workflows connect, including exposure to claims, remittance, and payer plan build (such as RTE) is a plus.
- Analyst Level: 2+ years of experience in an analyst role focused on problem-solving, requirements gathering, testing, and system implementation.
- Senior Analyst Level: 4–5+ years of experience independently delivering analyst work, including complex or moderately ambiguous system changes and thoughtful risk/impact management.
- Strong problem-solving skills: you can frame ambiguous issues into clear problem statements and practical paths forward.
- Comfort working across systems, data, and stakeholder inputs to find what’s true and what needs to change.
- Strong written and verbal communication— you speak up, you can explain your reasoning, and adapt your message to your audience.
- A quality-first mindset: you care about testing, documentation, and building things that hold up in the real world.
- Ownership and reliability: you follow through, flag risk early, and ask for help when you need it.
- Candidates must be legally authorized to work in the United States without sponsorship.
- Must work from a location within the United States with consistent internet service.
Nice To Haves
- Experience leading cross-functional workstreams, mentoring others, or improving team standards/methods (especially for Senior roles).
- Experience in regulated or highly controlled environments where consistency and traceability matter.
- Experience with structured delivery practices (requirements traceability, change control, test planning, release readiness).
Responsibilities
- Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement in Epic Professional Billing.
- Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution.
- Handle break-fix work by troubleshooting workflows/build, identifying root cause, and implementing safe, well-tested fixes.
- Translate requests into clear, testable requirements—confirming what success looks like before you build.
- Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable.
- Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues.
- Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps.
- Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems.
- Lead more ambiguous troubleshooting, anticipate dependencies, drive prioritization, and mentor others to strengthen ticket quality, root-cause analysis, and delivery practices (for Senior roles).
- Deliver small optimization projects that improve reliability, reduce friction, and help the client’s teams work more effectively (for Senior roles).
Benefits
- Comprehensive medical, dental, and vision coverage
- Paid time off
- 401(k) with up to 3% company match
- Parental leave
- Career development support
- Free Teladoc access for 24/7 virtual care
- HSA company contributions if choosing HDHP
- 100% company-paid Basic Life, AD&D, and short- and long-term disability insurance
- Flexible PTO
- Wellness PTO
- 11 paid holidays
- 12 weeks of paid Parental Leave for eligible new parents
- Free access to counseling and support through our Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
