Epic Product Operations & Strategy

Abridge•San Francisco, CA

1d•$180,000 - $215,000•Hybrid

About The Position

Abridge is growing rapidly, and Epic is the backbone of how our clinical AI reaches health systems, which makes our Epic integration one of the highest-leverage and challenging problems in the company today. Your time will be split between execution (raising the bar on quality + speed across our Epic integrations and build guides, driving thorny Epic issues to resolution, keeping teams shipping with speed) and forward-looking strategy (helping product and engineering leadership see around corners on Epic's next layer of complexity). Day-to-day, you'll be embedded within our Builders org and act as the go-to Epic operating partner for product and engineering leadership, while building close working relationships with Partner Experience, Implementation, and Commercial. Reporting into the Director of Product of Data Platform, this is a hands-on, high-impact role for a high-EQ, structured thinker who loves building the operating system of a world-class product org.

Requirements

Deep Epic expertise: 5+ years of at Epic and 2+ years at healthcare tech vendors integrating into Epic. Real-world understanding of Epic integration patterns, customer-to-customer variation, and implementation pitfalls. Comfortable navigating both the technical and operational realities of Epic environments.
Strategic and hands-on: Equally comfortable operating at quarterly-planning altitude and getting into the technical weeds. Naturally steps into undefined problem spaces and pushes issues through to resolution with full ownership
Operational builder with greenfield mindset: Creates process where none exists and brings order to ambiguous, cross-team problems. Builds systems and playbooks that prevent teams from repeating the same mistakes.
High EQ and cross-functional influence: Builds trust and credibility with PM, engineering, implementation, commercial, and customers.
Incredibly AI-pilled You use AI tools every day, at work and on the side. You try new tools the week they launch and you build systems yourself (scripts, agents, workflows)

Responsibilities

Own the Epic integration problems end-to-end across multiple product and workflow surfaces
Identify the right APIs and integration patterns, particularly when Epic’s documented paths fall short
Raise the bar on build guide quality and consistency across our full customer base
Build the process to surface Epic constraints and risks during discovery, so teams aren't finding them for the first time mid-implementation
Ramp up on the thorniest Epic questions, drive them to clear recommendations, and implement end-to-end
Shift Abridge from reactive execution to proactive planning across all Epic touchpoints (development, testing, integration, and data platform investment)
Get ahead of the next wave of Epic complexity as Abridge expands beyond notes into more care setting and broader clinical workflows with more sophisticated data needs and Epic touchpoints
Shape internal tools such as an Epic "twin" that lets teams test and iterate without waiting on live Epic environments
Codify Abridge's accumulated Epic knowledge into AI agents that teams can query directly, replacing tribal knowledge and one-off Slack answers
Build the internal tooling and workflows needed to keep pace as Epic's surface area and our customer count both grow

Benefits

14 paid holidays
flexible PTO for salaried employees
accrued time off for hourly employees
Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Competitive compensation and equity grants for full time employees.