Epic Proctor | Per-Diem Flex|25521

Bergen New Bridge Medical Center • Paramus, NJ

7d • Onsite

About The Position

Join Our Team at Bergen New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for Epic Proctor.

Requirements

• High School Diploma required
• Microsoft Office proficiency
• communication skills
• organization skills
• customer service skills
• basic technology troubleshooting skills

Nice To Haves

• Associate degree preferred
• Experience in customer service, education, healthcare, or training support preferred

Responsibilities

• Open and prepare training rooms prior to class start times.
• Verify classroom equipment is functional, including computers, monitors, keyboards, and training environment access.
• Ensure training materials, signage, and classroom supplies are available and organized.
• Monitor classroom setup and report any technical or facility issues to the Training Team.
• Welcome learners at the beginning of each class.
• Assist participants with sign-in processes.
• Monitor attendance throughout the session and notify the Training Team of late arrivals or early departures.
• Assist learners with finding their correct rooms, pod, or seat.
• Assist learners with logging into Epic Training, the workstation, EpicU, Zoom, and the Training Environment.
• Help resolve basic access and navigation issues.
• Escalate technical concerns, application questions, or training-related issues to the appropriate Training Team member or analyst.
• Direct learners to available support resources.
• Communicate with the Epic Trainer if a BNBMC trainee needs assistance.
• Communicate with BNBMC leadership to resolve login issues.
• Assist trainees with re-registering if they arrive too late to attend class.
• Assist trainees with completing their login lab.
• Confirm trainees complete their assessment prior to leaving.
• Perform other related duties as assigned and participate in Epic readiness and training initiatives.

Benefits

• competitive medical, dental, and vision plans
• generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays
• tuition reimbursement
• continuing education programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED