Epic MyChart & Welcome Applications Analyst (Salaried, Full-time)

Washington Regional Medical System•Fayetteville, AR

1d•Hybrid

About The Position

The Applications Analyst – Epic MyChart & Welcome reports to the Assistant Manager, Epic Applications. This position is responsible for advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic MyChart, Welcome, and related patient-facing digital workflows. The role partners with ambulatory, hospital operations, patient access, registration, revenue cycle, clinical, communications, information services, and Epic/vendor stakeholders to improve patient portal functionality, digital front door workflows, eCheck-in, appointment scheduling, patient messaging, questionnaires, proxy access, self-service registration, patient identity, communication preferences, and cross-application integration; ensure application reliability; and support a consistent, convenient, and secure digital patient experience across the health system.

Requirements

Bachelor’s degree or clinical license, preferred.
Epic MyChart certification required.
Epic Welcome certification or proficiency preferred
Four to six years of clinical, operational, revenue cycle, or patient access applications experience as an applications analyst supporting multiple modules/applications, with direct experience in Epic build, testing, implementation, troubleshooting, and optimization strongly preferred.
Experience supporting Epic MyChart and Welcome workflows is preferred, including patient portal access, eCheck-in, appointment scheduling, questionnaires, patient messaging, proxy access, self-service registration, patient identity, communication preferences, patient engagement, reporting, and integrated digital front door workflows.
Strong understanding of clinical, operational, patient access, revenue cycle, and patient-facing application dependencies, workflow impacts, testing methodologies, interface and integration workflows, and coordination with technology, interface, data, reporting, registration, ambulatory, clinical, revenue cycle, communications, patient experience, and operational teams is required.

Responsibilities

Maintain advanced knowledge of Epic MyChart and Welcome functionality, including patient portal workflows, digital front door tools, eCheck-in, appointment scheduling, questionnaires, patient messaging, proxy access, self-service registration, patient identity, communication preferences, application dependencies, integration points, and downstream impacts across the enterprise
Lead ambulatory, hospital operations, patient access, registration, revenue cycle, clinical, communications, internal information services, and Epic/vendor partners in developing Epic MyChart and Welcome enhancements, optimization initiatives, and workflow improvement projects
Oversee Epic MyChart and Welcome application design, build, configuration, maintenance, and validation to ensure functionality aligns with patient access, registration, ambulatory, hospital operations, clinical, revenue cycle, patient communication, digital engagement, and end-user requirements
Perform complex analysis, build, implementation, and optimization of Epic MyChart and Welcome workflows to support patient portal access, eCheck-in, appointment scheduling, questionnaires, patient messaging, proxy access, self-service registration, patient identity, communication preferences, patient engagement, and integrated digital front door workflows
Meet regularly with ambulatory, hospital operations, patient access, registration, revenue cycle, clinical, communications, administrative, and patient experience teams to evaluate Epic MyChart and Welcome workflow issues, resolve system concerns, and identify opportunities to improve digital access, patient engagement, operational efficiency, quality, safety, documentation integrity, and the end-user and patient experience
Lead the development and execution of coordinated testing plans for Epic MyChart and Welcome, including regression, unit, system, integrated, interface, patient portal, eCheck-in, scheduling, registration, messaging, questionnaire, proxy access, communication, reporting, and user acceptance testing to ensure changes function as expected for end users, patients, and connected systems
Serve as a leading advocate for Epic MyChart and Welcome users by translating patient, patient access, registration, ambulatory, hospital operations, clinical, revenue cycle, communications, and patient experience needs into effective system solutions that improve digital access, workflow efficiency, patient engagement, reporting reliability, and user satisfaction
Provide mentorship for team members and assist with team member training, as needed
Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
Ensure the safeguarding of protected health information
Maintain communication through various resources and tools
Monitor help desk software for new tickets and update and provide resolution for existing tickets
Lead Epic MyChart and Welcome projects, enhancements, upgrades, optimization efforts, testing activities, and ongoing maintenance initiatives
Identify and lead opportunities to improve Epic-supported patient portal, digital front door, eCheck-in, scheduling, registration, questionnaire, messaging, proxy access, communication preference, patient engagement, reporting, and patient experience workflows through system optimization, standardization, and process improvement
Adhere to all information services policies, procedures, and governance processes
Lead incident response and downtime procedures