Epic Hospital Billing Manager, Product Services & Management

Northwell Health

About The Position

The Epic Hospital Billing Manager, Product Services & Management, will lead the Epic Hospital Billing charging team for all charging activities related to wave implementations and ongoing support/maintenance. This role serves as the primary point of contact for coordinating initiatives, tracking deliverables, resolving issues, and ensuring operational efficiency for the RIO team. The manager will own and manage a team of resources on the complex estimates workstream. This position requires strong leadership, people management, stakeholder management, communication, and relationship-building skills, with a preference for revenue cycle experience, particularly in the charging space.

Requirements

Bachelor's Degree required, or equivalent combination of education and related experience.
6-8 years of relevant experience required.
2-5 years of leadership / management experience required.
Epic Hospital Billing charging experience preferred.
Strong leadership skills and people management skills.
Revenue cycle experience preferably in the charging space, highly preferred.
Strong stakeholder management, communication, and relationship-building skills.

Nice To Haves

Lead Epic Hospital Billing charging team for all charging activities for the wave implementations and support/maintenance
Serving as the primary point of contact to coordinate initiatives, track deliverables, resolve issues, and ensure operational efficiency for the RIO team
Own/manage a team of resources on the complex estimates workstream

Responsibilities

Manages, plans, and organizes the staff and activities of assigned team.
Leads design, implementation and enhancement support to nurses, clinicians, pharmacists, providers and allied health professionals throughout the organization.
Acts as a liaison with Nursing Institute, Quality and Risk Management and Center for Clinical Excellence.
Provides leadership to Product Services & Management team members and supervisors by communicating and guiding toward achieving department objectives.
Develops, communicates, and builds consensus for goals in alignment with the health system.
Leads design, implementation, and enhancement of assigned CIS areas.
Evaluates and assists with documentation of current processes, establishing a baseline for developmental improvements of future work-flows.
Validates work developed by CIS staff and support teams.
Promotes enterprise standardization, utilization, and leading practices with site clinical leadership and staff including collaborating with interdisciplinary process improvement teams in identifying and recommending uses and improvements of current the health systems.
Collaborates with key clinicians and stakeholders to define data reporting requirements and analysis in support of patient/clinical records, performance improvement and departmental decision-making.
Acts as a liaison to Nursing Institute, QM and Risk Management and Center for Clinical Excellence staff to coordinate and communicate CIS projects and outcomes measurement; reports on project status to CIS management.
Facilitates ongoing enterprise CIS design and implementation associated with Nursing Institute policies and practices and QM standards.
Ensures education of clinical and support staff to optimize information the health system/ applications and maintain integrity.
Selects, develops, manages, and evaluates direct reports; ensures performance appraisals are completed in a timely fashion.
Performs related duties as required.