Epic Financial Assistance and Estimates Senior Consultant

Huron•Chicago, IL

About The Position

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Huron’s Healthcare Transformation Services (HDTx) team works with healthcare organizations to solve their most complex EHR challenges, so we are constantly searching for skilled technical consultants to help our clients maximize their technology investments. Our Senior Consultants come with a wide variety of experience leveraging their technical expertise to help our clients enhance their EHR platform to improve care delivery, patient outcomes and profitability.

Requirements

Experience managing and resolving production support tickets, including break-fix issues, troubleshooting, and user support requests.
Certifications or experience in Financial Assistance and Estimates
Proven ability to prioritize and work through ticket backlogs while maintaining service levels and stakeholder satisfaction.
Experience identifying and implementing system enhancements and workflow optimizations to improve application performance and user experience.
Strong analytical and problem-solving skills with the ability to independently resolve complex issues.
Experience collaborating with operational, clinical, and technical stakeholders to support application stability and ongoing improvements.

Nice To Haves

Experience supporting Epic application optimization initiatives and continuous improvement efforts.
Hands-on experience with Epic upgrades, including planning, testing, validation, and post-upgrade support.
Previous experience supporting large healthcare organizations in a production support environment.

Responsibilities

Managing and resolving production support tickets, including break-fix issues, troubleshooting, and user support requests.
Identifying and implementing system enhancements and workflow optimizations to improve application performance and user experience.
Collaborating with operational, clinical, and technical stakeholders to support application stability and ongoing improvements.
Balancing day-to-day operational support responsibilities while contributing to strategic optimization and upgrade projects.