BSCO - Managed Services, Epic Director

PwC•Atlanta, GA

About The Position

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Epic consulting at PwC, you will specialise in providing consulting services for Epic software solutions. Your work will involve possessing in-depth knowledge of Epic applications and assisting clients in optimising operational efficiency through analysis, implementation, training, and support. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Lead in line with our values and brand. Develop new ideas, solutions, and structures; drive thought leadership. Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. Balance long-term, short-term, detail-oriented, and big picture thinking. Make strategic choices and drive change by addressing system-level enablers. Promote technological advances, creating an environment where people and technology thrive together. Identify gaps in the market and convert opportunities to success for the Firm. Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Epic Managed Services team, you will oversee large-scale support and optimization engagements for healthcare providers. As a Director, you will set the strategic direction and lead enterprise Epic managed services programs, fostering impactful decision making and nurturing executive-level client relations. This role offers the chance to drive substantial business growth while mentoring the next generation of leaders in a dynamic and innovative environment.

Requirements

Bachelor's Degree
At least 12 years of experience
Certified in any Epic module in Clinical, Revenue Cycle or Technical

Nice To Haves

Master's Degree in Health Administration, Public Health, Biotechnology preferred
Having experience leading enterprise Epic support programs across multiple modules
Having experience managing large-scale managed services or application support engagements
Having experience overseeing SLA-driven delivery models
Understanding of healthcare operations, regulatory compliance, and reimbursement models
Proven success managing distributed or global delivery teams
Developing service dashboards, KPIs, and operational performance metrics
Financial acumen in managing recurring revenue engagements
Executive presence and client relationship management capability
Identifying upsell/cross-sell opportunities within managed accounts

Responsibilities

Oversee and guide large-scale support and optimization projects for healthcare providers
Set strategic direction for enterprise Epic managed services initiatives
Foster substantial executive-level relationships with clients
Drive business growth through innovative solutions and services
Mentor and develop future leaders within the organization
Facilitate impactful decision making across various projects
Promote continuous improvement in technology-enabled environments
Collaborate with teams to enhance the utility of Epic resources