Remote - Epic Clinical Application Analyst I

Mosaic Life Care•Saint Joseph, MO

1d•Remote

About The Position

The Application Analyst I is responsible for application support and configuration of the assigned application. The position entails assisting, training, and supporting customers with the operation and administration of the designated application. The Application Analyst I troubleshoots issues and works with vendors on issue resolution. The Application Analyst I partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities may include creating, documentation, and assisting other Technology teams with issues and problems. The Application Analyst I ensures the services provided contribute to the successful accomplishment of the department and organizational goals. The Application Analyst I possesses the moderate technical expertise to support specific healthcare applications.

Requirements

H.S. Diploma - High School diploma or one (1) plus years of related experience. - Required
1-3 years of related experience - Required
EPIC certification(s) or accreditation - current - Required Upon Hire Or EPIC certification(s) or accreditation - achieved within 120 days of hire - Required within 120 Days Or EPIC certification(s) or accreditation - achieved within 60 days of completion of final course required - Required within 60 Days
if certification or accreditation not achieved upon hire must be willing to travel or actively participate in remote training; caregiver allowed 3 attempts to complete certification exam - Required Upon Hire
Travel to off site locations may be required. - Required
Proficiency with online devices.
Proficiency with communicating via face-to-face, audio, written communication.
Ability to prepare for and facilitate a meeting.
Excellent verbal and written skills, strong interpersonal skills and the ability to perform as a team player.
Ability to work with peers at all levels in establishing and executing strategies for the process improvement and solution selection, installation and implementation of computer based solutions.
Highly focused on radical, loving service
Not afraid to think and act outside the box
Open and flexible
Able to think and act efficiently with minimal direction
A catalyst for change
Serves with HEART
Consultative
People- and relationship-oriented
Highly effective listener and communicator
Operates with strong integrity and ethics. Instills trust and honesty
Innovative and forward-thinking
Manages conflict without becoming defensive or angry
Self-reflective-knows strengths and weaknesses and self-manages effectively
Maintains a sense of humor and optimism under pressure
Ability to work at a desk for a major part of the workday using an online computer terminal and/or a personal computer and a telephone.
Ability to manipulate manuals, printed output, memos, periodicals, mail, and written requests.
Ability to attend meetings at sites other than the normal workplace (on a different floor or in a different building).
Must possess the ability to solve problems using a high degree of logical thought process.
Ability to make independent decisions based on the interpretation, analysis and evaluation of changing data and conditions.
Also must be able to work on several tasks concurrently with great emphasis on the retention of details.
Ability to switch between multiple tasks and projects.
Demonstrates a high degree of stress tolerance.
Must have the ability to retain a wide variety of knowledge about software and hardware products.
Must be able to develop and organize short and long-range goals.
Adequate vision to read technical manuals and periodicals, memos, reports, and other documentation and to use an online and/or personal computer monitor.
Adequate hearing to understand verbal information and use a telephone.
Demonstrates the ability to function in a self-sufficient role and to accept a great deal of responsibility.
Demonstrates a high degree of self-motivation and self-confidence resulting in the ability to make decisions and to react to changing situations.

Responsibilities

Demonstrates accountability in delivering the assigned task. Reports project issues and accomplishments to the application manager.
Delivers a work product that meets project requirements defined by the scope and stays within departmental guidelines for application configuration/development.
Analyzes and documents current workflows through interviews and gathering data regarding regulatory requirements, operational procedures, and hospital/departmental policies.
Participates in the conversations in the planning, development, implementation, maintenance, support, and evaluation of clinical or business application systems as assigned. These activities may include system design, documentation of design decisions, workflow redesign and documentation, data collection, database building, testing, and troubleshooting.
Contributes/Takes instructions in team and project meetings. Works closely with team/department members.
Learns, develops, and maintains competency in the assigned application or technical area.
Excellent communication skills and ability to work with customers and Epic team members to deliver solutions.
Participates in testing of module updates, enhancements, and new releases.
Other duties as assigned