Epic Clindoc Systems Analyst

Highmark Health • Washington, DC

3d • $68,400 - $105,900 • Remote

About The Position

This job is responsible for configuring, rolling out, and supporting the Clinical Documentation (Clindoc) Epic application. Responsibilities include business/systems analysis, requirements definition and documentation, system design, and problem resolution. The analyst communicates with system end-users to understand issues and implement solutions.

Requirements

• 3 years of systems administration experience within one or more Epic modules.
• Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity
• Excellent customer service skills
• Uses critical thinking skills for assigned tasks
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork.
• Strong organizational skills in managing priorities
• Demonstrates knowledge of project management principles as they relate to assigned tasks
• Associates Degree or 2 years of relevant work experience in lieu of an Associate's Degree
• Epic Application Certification within 6 months.

Nice To Haves

• 3 years of experience in the healthcare industry with Epic Clinical Documentation (Clindoc)
• Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience.

Responsibilities

• Plans, designs/builds, tests, implements, and supports the needs of Epic Clindoc software.
• Analyzes and determines system requirements and specifications.
• Performs and documents workflow analysis while evaluating user experience.
• Supports and maintains environments or applications using domain knowledge.
• Creates and maintains documentation and training materials regarding the implementation of applications.
• Using knowledge of Epic, configures changes within the Epic environments to provide standardized, comprehensive workflows.
• Corrects issues, conducts routine maintenance, updates systems with new functionality to meet the end user's needs, and implements new technologies.
• Provides guidance and support to end-users to enhance the use of Epic, and offers solutions to resolve end-user system issues.
• Contributes to and manages small to medium projects independently.
• Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.
• Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems.
• Identifies solutions and completes documentation.

Benefits

• Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.
• The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree