EPIC Client Systems Administrator

UT Southwestern Medical Center • Dallas, TX

16h

About The Position

We are seeking an experienced EPIC Client Systems Administrator to join Technical Services Team B. This role is responsible for supporting and maintaining Epic's application infrastructure while leading technical projects that enhance system performance, interoperability, and end-user experience across the healthcare enterprise. The successful candidate will provide administration, monitoring, troubleshooting, and optimization of critical Epic technologies, primarily EPIC MyChart, and including Printing Services, Web Blob, Interconnect, Care Everywhere, Hyperspace Performance, Hyperspace Web, Kuiper, System Pulse, Telemedicine integrations, EpicCare Link, and Epic Hello World. The role also includes support and management of Imprivata OneSign solutions to ensure secure and seamless user access. Working closely with application analysts, infrastructure teams, clinical stakeholders, and vendors, this position is responsible for system upgrades, configuration management, performance tuning, incident resolution, and implementation of new Epic infrastructure capabilities.

Requirements

• Experience supporting Epic infrastructure technologies in a healthcare environment.
• Knowledge of Epic Hyperspace, Web technologies, interoperability, and patient engagement platforms.
• Experience with system administration, performance tuning, and enterprise application support.
• Strong analytical, troubleshooting, and project management skills.
• Excellent communication and stakeholder management abilities.
• Bachelor's Degree in business administration, computer science, information systems, or related field.
• 3 years progressively responsible business systems and/or Information Technology project experience, with exposure to systems or project development and testing, installation, and training.

Responsibilities

• Support and maintain Epic's application infrastructure.
• Lead technical projects that enhance system performance, interoperability, and end-user experience.
• Provide administration, monitoring, troubleshooting, and optimization of critical Epic technologies.
• Support and manage Imprivata OneSign solutions.
• Work closely with application analysts, infrastructure teams, clinical stakeholders, and vendors.
• Responsible for system upgrades, configuration management, performance tuning, incident resolution, and implementation of new Epic infrastructure capabilities.
• Collects and interprets specifications required to develop new, and revise existing, software applications.
• Assists managers with development and implementation of operational plans for new and existing business applications, including preparation of user specifications.
• Coordinates testing of new applications and changes to existing applications to ensure integrity and quality of data while providing and/or assisting in training of system users.
• Compiles complete, concise, and comprehensive policies and operation procedures to assist in communicating Information Resources issues to applicable management staff.
• Assists in development of new administrative procedures required, utilizing new functionality resulting from system changes.
• Assists in developing and implementing business Information Resources strategies to improve operational processing and productivity.
• Responsible for monitoring development of specifications and establishing priorities for accomplishing design and testing of various projects.
• Reviews, develops, recommends, and implements activities related to assigned activity, program, or function.
• Maintains and tracks accounts assigned to projects or programs.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level