Epic Certified Grand Central Analyst 6088038

Accenture•Chicago, IL

3d•$45 - $50•Onsite

About The Position

Epic Certified Grand Central Analyst will bring experience managing applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Application Coordinator will be responsible for collaborating with Accenture team, software vendor team, and client in the following areas.

Requirements

A minimum of one year of experience as an Epic Certified Grand Central Analyst including experience in managing applications, with a strong background in managing day to day operations, client stakeholder relationships, and collaboration with offshore teams.
Current Epic Grand Central Certification
High school diploma or GED

Responsibilities

Act as a subject matter expert (SME) for application workflows and configurations.
Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
Coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
Maintain system documentation, including workflows, build specifications, and testing protocols.
Ensure compliance with HIPAA, data governance, and organizational security policies.
Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
Support the teams working on other applications.