Epic Certified Cupid Analyst 5944592

Accenture•Chicago, IL

3d•$48 - $55•Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. The Application Coordinator will be responsible for collaborating with Accenture team, software vendor team, and client in the following areas: Act as a subject matter expert (SME) for application workflows and configurations. Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs. Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs. Coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring. Maintain system documentation, including workflows, build specifications, and testing protocols. Ensure compliance with HIPAA, data governance, and organizational security policies. Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs. Support the teams working on other applications.

Requirements

Minimum of two years of experience managing Epic Cupid Applications, with a strong background in managing day to day operations, client stakeholder relationships, and collaboration with offshore teams.
Current Epic Cupid certification
High school diploma or GED

Responsibilities

Act as a subject matter expert (SME) for application workflows and configurations.
Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
Coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
Maintain system documentation, including workflows, build specifications, and testing protocols.
Ensure compliance with HIPAA, data governance, and organizational security policies.
Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
Support the teams working on other applications.