Epic Referrals/Cadence Analyst

TEKsystems•Philadelphia, PA

3d•$80 - $85•Remote

About The Position

We are seeking an experienced Epic Cadence & Referrals Consultant to support Epic implementation, optimization, enhancement, and production support initiatives. The ideal candidate will possess strong functional and technical expertise in Epic Cadence and Referrals and have hands-on experience across the full project lifecycle, including implementation, build, testing, go-live support, optimization, and ongoing maintenance.

Requirements

Bachelor's degree or equivalent combination of education and experience.
5+ years of Epic Cadence and Referrals experience.
Active Epic certifications in both Cadence and Referrals.
Proven experience participating in multiple Epic project engagements.
Strong understanding of patient scheduling, referral management, provider access, and operational workflows.
Experience conducting workflow analysis and system design sessions with business stakeholders.
Excellent communication and stakeholder management skills.
Candidates must demonstrate hands-on experience in: Epic Implementations, Full lifecycle Epic Cadence and Referrals implementations, Requirements gathering, workflow design, build, testing, training, and go-live support.
Candidates must demonstrate hands-on experience in: Build & Configuration, Cadence scheduling templates and provider scheduling configuration, Referral record build and maintenance, Decision trees, scheduling protocols, visit types, resource records, and provider records, Integration and workflow configuration supporting patient access functions.
Candidates must demonstrate hands-on experience in: Optimization Projects, Workflow assessments and gap analysis, Scheduling efficiency improvements, Referral management enhancements, Operational performance improvement initiatives, Upgrade-related optimization and enhancement projects.
Candidates must demonstrate hands-on experience in: Production Support & Maintenance, Incident management and issue resolution, Break/fix support and defect remediation, Monthly maintenance activities and system upgrades, Change requests and enhancement implementation.
Candidates must have active Epic Cadence and Referrals certifications and demonstrate prior experience supporting Epic implementations, build activities, optimization initiatives, and ongoing production support/maintenance environments.

Nice To Haves

At least one end-to-end Epic implementation preferred.
On-call and post-go-live support experience preferred.
Experience with Prelude, Grand Central, MyChart, and Ambulatory modules.
Multiple Epic implementation experiences across different healthcare organizations.
Experience in large integrated delivery networks (IDNs), academic medical centers, or multi-hospital health systems.
Familiarity with reporting and operational metrics related to scheduling and referral management.
Epic proficiency or certification in additional access-related applications.
Experience with system upgrades and migration projects.
Experience leading junior analysts or workstreams.

Responsibilities

Lead and support Epic Cadence and Referrals implementations across healthcare organizations.
Design, configure, build, test, and deploy Epic Cadence and Referrals solutions.
Gather and analyze business requirements from operational and clinical stakeholders.
Translate business needs into Epic system design and workflow solutions.
Perform system build, configuration, validation, and integrated testing activities.
Develop and maintain documentation including workflow designs, build specifications, testing scripts, and training materials.
Support go-live planning, command center activities, and post-go-live stabilization.
Identify opportunities for workflow improvements and system optimization.
Troubleshoot production issues and provide ongoing application support.
Collaborate with cross-functional Epic teams including Prelude, Grand Central, HIM, MyChart, and Ambulatory.
Participate in change management processes and system upgrade activities.
Ensure compliance with organizational standards, Epic best practices, and regulatory requirements.