Epic Cadence Enterprise Scheduling and Prelude Registration Application Analyst

Jupiter Medical Center

1d•Onsite

About The Position

The Epic Cadence/Prelude Application Analyst supports the mission of JMC by configuring and supporting financial applications within the Epic electronic health record (EHR) software. The Epic Cadence and Prelude Application Analyst serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Epic Cadence and Prelude Application Analyst will provide application support and optimization. The Epic Cadence and Prelude Application Analyst must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Participates in planning, implementation and go-live activities for the assigned application which will include being on-site with the customer, gathering specifications, discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design and tracking risk/issues and requests. Comprehends and practices standards such as shared vs separate build guidelines, change control process, Guiding principles, Affiliate naming and numbering convention, data migration, support incident tracking and optimization request process for affiliates. Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners, and customers in a consistent manner. Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner. Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner. Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner. Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes. Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies. Provides support to departments/end users during system upgrade and optimization activities. Executes assigned tasks under the supervision of senior team members/management. Ensures Tasks are completed within specified time frame. Utilizes system knowledge and available resources to address routine issues. Actively participates in departmental and customer team meetings. Provides input, and acts as a team resource by taking notes or other support activities. Maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks. Actively participates in testing of downtime processes. Activities may include executing test scripts, working with end users or other tasks to support downtime activities. Participates in discussions related to the development of training content for users. Provides support to formal training classes, when necessary, in the form of proctoring, materials preparation or other tasks as necessary. Performs other duties as assigned.

Requirements

Prior analyst experience working with scheduling and registration systems.
Work history/knowledge of scheduling and registration operations.
Knowledge of the operational practices of scheduling and payer authorization, including nuances of provider schedules within an organization, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments.
Knowledge of areas that integrate with Cadence, including check-in, registration, benefits, referrals, PCP assignment and orders.
Intermediate proficiency in Microsoft Excel.
Strong interpersonal communication and organization skills required.
Work history in a Healthcare IT required.
Team Member Competencies: Establishing Relationships, Peer Support, Inspiring and Motivating Others, Demonstrating Emotional Intelligence, Acting with Integrity, Being a Champion for Change and Innovation, Communicating Effectively, Promoting Diversity and Inclusion.
Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation.
TB/PPD Surveillance Program.
Maintenance of required professional licensing and/or certification(s).

Nice To Haves

Certification in Cadence/Prelude.
Certification in Real Time Eligibility (RTE).
Proficient in Microsoft applications including Word, Excel, and PowerPoint.
Associates or Bachelor’s degree or equivalent hospital experience preferred with a focus in healthcare, business, or information systems.
Prior experience with Epic’s Cadence and Prelude modules a plus.

Responsibilities

Configuring and supporting financial applications within the Epic electronic health record (EHR) software.
Serving as a liaison between system end-users, operational leaders, additional support resources, and vendors.
Designing, building, and optimizing assigned applications in a timely and high-quality manner.
Providing application support and optimization.
Analyzing business issues/requirements and workflows and applying application knowledge to meet operational and organizational needs.
Collaborating with customers on analysis, testing, documentation, and implementation of medium to high complexity activities of assigned software.
Implementing medium to high complexity assigned applications with minimal guidance.
Participating in planning, implementation, and go-live activities for the assigned application.
Being on-site with the customer, gathering specifications, asking discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design, and tracking risks/issues and requests.
Comprehending and practicing standards such as shared vs separate build guidelines, change control process, Guiding principles, Affiliate naming and numbering convention, data migration, support incident tracking, and optimization request process for affiliates.
Maintaining a positive attitude, welcoming and incorporating feedback, and showing appreciation for colleagues, patients, partners, and customers.
Demonstrating teamwork, sharing information, being responsive with communications/deliverables, collaborating with the team to resolve open issues, and anticipating the needs of colleagues.
Taking personal ownership of issues, ensuring a high degree of accuracy with communications/deliverables, completing tasks according to committed timelines, demonstrating excellent service recovery, and communicating with customers.
Actively monitoring assigned support tickets, documenting activities thoroughly, and resolving issues within established service levels.
Performing workflow analysis and design with input and guidance from key operational leadership.
Facilitating workflow adoption on new processes.
Participating in system testing events by executing scripts.
Accurately documenting and reporting any noted errors or deficiencies.
Providing support to departments/end users during system upgrade and optimization activities.
Executing assigned tasks under the supervision of senior team members/management.
Ensuring tasks are completed within the specified timeframe.
Utilizing system knowledge and available resources to address routine issues.
Actively participating in departmental and customer team meetings.
Providing input and acting as a team resource by taking notes or other support activities.
Maintaining up-to-date application knowledge for assigned applications/process areas.
Utilizing appropriate resources to further knowledge to address issues or complete assigned tasks.
Actively participating in testing of downtime processes, including executing test scripts and working with end users.
Participating in discussions related to the development of training content for users.
Providing support to formal training classes, when necessary, in the form of proctoring, materials preparation, or other tasks.
Performing other duties as assigned.